Housing Officer

Housing Officer - Partnership with Hammersmith and Fulham Council

Location: Hammersmith and Fulham - 5 days onsite/in the field
Department: The Economy Department
Pay Rate: £21.52 per hour / Umbrella: £26.50 per hour
Reports to: Housing Manager

We're Hiring!

Red Personnel is proud to partner with Hammersmith and Fulham Council in recruiting a dedicated and customer-focused Housing Officer. This is an exceptional opportunity for individuals passionate about housing management, community service, and improving residents' quality of life.

Role Overview

As a Housing Officer, you will provide a high-quality tenancy and neighbourhood management service to general needs and sheltered residents. Your role will be crucial in helping residents sustain tenancies, engage in decision-making, and live in well-managed neighbourhoods.

Key Responsibilities

• Tenancy & Leasehold Management: Manage a designated patch of tenancies, ensuring compliance and addressing breaches when necessary.
• Resident Engagement: Foster strong relationships with residents to enhance satisfaction and community well-being.
• Support for Vulnerable Residents: Identify and assist vulnerable residents by connecting them to relevant support services.
• Tenancy Audits: Conduct tenancy audits to keep business intelligence up to date.
• Fire Safety Compliance: Identify and report fire safety issues, ensuring all necessary actions align with best practices.
• Voids & Re-letting: Collaborate with the voids team to minimise rent loss and meet performance targets.
• Housing Advice: Provide high-quality advice and signpost residents to appropriate services.
• Anti-Social Behaviour Management: Lead ASB cases, ensuring swift resolution through effective partnerships.
• Emergency Response: Respond to estate emergencies, offering on-site support and reassurance to residents.

Who We’re Looking For

We are seeking candidates with the following attributes:

• Problem-Solving: Ability to navigate complex systems and find effective solutions.
• Critical Thinking: Use evidence-based approaches to challenge norms and drive improvement.
• Creativity: Bring innovative ideas to enhance service delivery.
• Emotional Intelligence: High self-awareness with the ability to manage group dynamics effectively.
• Service Orientation: A strong commitment to delivering outstanding service and achieving organisational goals.

Why Join Us?

By joining Red Personnel in partnership with Hammersmith and Fulham Council, you will play a key role in shaping thriving, sustainable communities. You’ll be part of a supportive team where your contributions are valued and your professional development is encouraged.

How to Apply

If you are passionate about delivering excellent housing services and making a real difference in the community, we want to hear from you! Apply now with your CV.
Join us in building vibrant, sustainable communities—apply today!