Customer Service Representative

Wanted Customer Service Representative (Repairs)
Client :  West London Borough Council
Duration: 4 months  (with potential to extend)
Working Days: Monday to Friday
Hybrid working : 3 days per week in the office
Working Hours: 36 hours weekly - across 8-hour shifts spanning 8am to 7pm
Hourly Rate: £18.52 PAYE or £22.92 Umbrella PAYE

Interviews to take place as soon as possible with an immediate start thereafter

We are looking for several hardworking, empathetic,  customers service professionals for a London Borough Council to work within the Repairs Department managing housing services and repairs.

In this role you will be engaging with customers across multiple channels such as phone, email, web, social media, and traditional post. focus lies in delivering a consistent, dependable, customer-centric service that not only provides value for money but also sets a benchmark for exemplary staff conduct.

Overview:-

First Point of Contact: Act as the primary interface for residents, delivering prompt assistance and resolving inquiries via telephone, email, web, and social media platforms.

Strong  Communication: Channel callers to relevant departments for intricate queries, ensuring seamless assistance and resolution.

High Attention to Detail :  Data handling, collect detailed information to aid specialist teams in addressing queries extending beyond the purview of the Customer Service Center. Leverage council systems to furnish residents with pertinent information and services, encompassing rent statements, payments, repairs, and appointments.

Survey Management: Conduct telephone surveys on diverse subjects, recording outcomes for further evaluation.

Customer Data Maintenance: Capture and update pertinent customer data to enhance service delivery.

The ability to work within a performance-centric framework, meeting SMART objectives aligned with key performance indicators and customer satisfaction benchmarks.

Customer Service Advocate: Uphold our commitment to excellence by taking ownership of customer inquiries and ensuring their resolution.

If you have the skills and experience required,  you are a people focussed empathetic individual with excellent Customer Service skills submit your CV now for immediate review.