Service Support Officer

Service Support Officer – Partnering with Hammersmith & Fulham Council

Rate: £19.36 per hour PAYE / £24 per hour Umbrella PAYE
Duration: 4 Monnths
Location: This role will be full site based (Offices in Hammersmith) 
Fulltime - Monday to Friday

Please note interviews are being conducted asap for this role 

Red Personnnel is proud to announce our partnership with Hammersmith and Fulham Council, working to deliver a vital Service Support Officer role within their Commercial Waste team. This is an exciting opportunity to join a dynamic and entrepreneurial team, contributing to innovative service delivery and customer satisfaction.

Role Overview
As an Service Support Officer, you will play a key role in supporting the Commercial Waste division by:
Providing exceptional administrative support, ensuring seamless operations and customer satisfaction.
Promoting a positive and professional image of the service, resolving issues proactively and efficiently.
Managing customer communications, including handling emails, phone calls, and other correspondence.
Maintaining accurate records through data entry and ensuring compliance with regulatory requirements.
This role requires a conscientious individual with excellent organisational and communication skills to support the division’s aim of “getting it right first time” while increasing market share and customer retention.

Key Responsibilities
Respond to customer queries via phone, email, and other channels, providing clear and accurate information.
Deliver financial and service advice using tools like MS Office and internal databases.
Accurately input data, manage records, and oversee annual document renewals and retention.
Liaise with contractors to ensure smooth service delivery, including resolving complaints and monitoring tasks.
Process and maintain Waste Transfer Notices, ensuring compliance with the Environmental Protection Act 1990.
Update and track Commercial Waste sales data, providing insights on new, amended, or cancelled accounts.
Support basic debt recovery actions and advise customers on account status and payment options.

About You
The ideal candidate will be:
Highly organised and detail-oriented.
Proficient in MS Office and comfortable managing digital and analogue systems.
Skilled in customer service with a proactive problem-solving approach.
A confident communicator, able to liaise effectively with team members, contractors, and customers.
Knowledgeable in administrative compliance and waste management policies (preferred).

Why Join Us?
Be part of a progressive and entrepreneurial team within Hammersmith and Fulham Council.
Work in a role that makes a tangible impact on the community and environment.
Develop your skills in administration, customer service, and compliance.
Competitive salary and opportunities for growth within a supportive team environment.

If you’re ready to bring your administrative expertise to this rewarding role, we’d love to hear from you!
Apply Now and help shape a sustainable future with Hammersmith and Fulham Council’s Commercial Waste team!