General Manager

Site Manager/ Student Accommodation Manager
Sector Student Accommodation/ Property
Permanent, full time, onsite working
Working Pattern Mon- Fri
Salary £40K per annum plus benefits

We're on the lookout for a dynamic and passionate General Manager to lead operations at one of our London student accommodation sites. As a multi-award-winning provider with a vast portfolio across the UK and Ireland, we need someone who thrives in a fast-paced environment, values excellence, and wants to make a real difference for our residents.

In this role, you'll be at the helm of a dedicated on-site team, working together to create a supportive and safe living environment. Your leadership will set the tone, fostering collaboration and encouraging everyone to go the extra mile to make residents feel welcome.

Key responsibilities include managing the building effectively, overseeing budgets, liaising with stakeholders, and proactively finding solutions to maintain exceptional performance. We're seeking a motivated leader with a knack for problem-solving and a proven track record in managing residential operations. While the role can be demanding, you'll need to handle pressure well, ensuring both you and your team achieve the best results. Ultimately, this role is about delivering a high-quality living experience for residents while driving operational efficiency and fostering a positive atmosphere.

Responsibilities:

• Be the main point of contact for current and prospective residents, ensuring a seamless and positive experience.
• Conduct property viewings and follow through to reservations.
• Continuously seek opportunities to improve processes and enhance customer experiences.
• Drive customer satisfaction across platforms like Student Hub, Google, and Homeviews.
• Meet budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
• Perform inventory check-in and check-out reports for all properties.
• Conduct regular inspections of both occupied and vacant properties, reporting maintenance issues and breaches.
• Manage the move-out process, including deposit releases through the TDS Custodial scheme.
• Accurately report and record all activity in line with company policies and controls.
• Ensure data accuracy in relevant systems, including Concurrent.
• Assist with planning and executing events and resident experiences.
• Support office operations, including phone coverage, lobby management, and parcel handling.
• Provide cover for other Student Manager roles during holidays or peak periods.
• Assist team members with ad hoc tasks as required.

Key Skills & Competencies:

• Outstanding customer service skills with a proven track record.
• Solutions-driven problem solver.
• Adaptable and resilient under pressure, with the ability to manage peak periods effectively.
• Highly organized with excellent attention to detail.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills, confident in engaging with residents, senior management, and external providers.
• Self-motivated and proactive approach to work.

Qualifications & Experience:

• Proven experience in delivering exceptional customer service within student accommodation, lettings, property, or hotel management.
• Proficiency in Microsoft Office applications (Excel, Word, etc.) and familiarity with property management systems.

If you have the skills, experience and the passion, we'd love to hear from you! Submit your CV for immediate review.
Interviews to take place as soon as possible with a start thereafter.