Call Handler

179102088 - Administrator (Call Handler)

Are you looking for a new opportunity to develop a career in Local Government? We have an opening for a Project Manager to join our client, a West Midlands based Local Authority.

Overview
On behalf of Warwickshire County Council, Pertemps Recruitment have an exciting opportunity for an Administrator to join their Home to School Transport Improvement Programme in Warwick. This is a high-profile post and would be an ideal opportunity for an experienced call handler as this role will primarily be dealing with a high volume of inbound calls.

Job Title: Administrator
Pay rate: £12.18 per hour
Duration: 4 weeks
Company: Warwickshire County Council
Hours: Monday to Friday-37 hours
Location: Hawkes Drive on Heathcote Industrial Estate, Leamington Spa, CV34 6LX
Start Date: ASAP

About the role
Your main responsibility will be to answer a high volume of inbound calls into the school transport team, taking detailed notes of the calls and referring them to the relevant team. Calls will primarily be from parents but may also include schools and taxi operators etc.

You will also be responsible for managing the team inbox, triaging emails to the relevant areas

About you
The successful candidate(s) should have:

• Experience of dealing with inbound calls
• Previous administrative experience in an office setting
• Due to the nature of the calls we require someone who is empathetic but also resilient who have experience dealing with difficult customers

About us and our client
As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.

Warwickshire County Council are a leading Authority with offices across the County. They strive to work to their values and you can expect to be part of teams that are:

• High performing
• Collaborative
• Customer focused
• Accountable
• Trustworthy