Female Support Worker

Job title: Female Support Worker
Location: Leamington Spa
Company: Helping Hands Charity
Contract Type: Permanent
Hours: Part time, 16 hours per week. (Flexibility can be provided for these working hours, however, there is a requirement to work every Wednesday afternoon)
Pay rate: £10,667 per annum / £12.82 per hour

Role Overview:
This is an extremely rewarding Female Support Worker job role. The successful applicant will provide compassionate support to females within the local area, this will include females impacted by trauma, including but not limited to; domestic violence, abuse, homelessness, isolation, involvement in the criminal justice system or substance dependency.

This role focuses on providing a safe, non-judgmental, and empowering environment that respects the unique needs and experiences of each individual, fostering resilience, self-determination, and healing so will require the successful individual to have a good understanding of safeguarding and safeguarding practices.

Key skills & experience required:

• Literacy and numeracy skills - GCSEs or equivalent in English and Maths beneficial.
• Experience of working with vulnerable individuals in the past
• Familiarity with trauma-informed care principles, including an understanding of how trauma affects behavior, health, and mental well-being would be an advantage.
• Excellent verbal and written communication skills, with the ability to handle sensitive information respectfully and discreetly.
• Ability to demonstrate empathy, patience, and respect for all clients, with a strong commitment to promoting client autonomy and self-worth.
• Strong time management and organisational skills, with the ability to prioritise tasks and manage a diverse caseload.
• Awareness and respect for cultural, racial, gender, and sexual diversity in client backgrounds.
• Qualifications/training in trauma-informed, health and/or social care, mental health first aid, conflict management or similar fields would be desirable.

Role Overview:

• Conduct one-on-one sessions with clients to assess needs, identify goals, and develop tailored support plans that prioritise safety, trust, and emotional well-being.
• Facilitate group sessions, including the Akeeva women's group, workshops, or activities designed to encourage self-expression, skill-building, and community integration.
• Be creative with ideas for our weekly drop-in sessions to ensure client retention and encourage new attendees.Make occasional home visits as part of our House 2 Home project
• Provide advocacy for clients in navigating health, legal, social, and housing services, ensuring access to resources and information that promote independence.
• Engage with and build strong, trusting relationships with the charity's clients.
• Lead our breakfast provision on a rota with our male support worker.
• Help clients with their educational, training and employment needs to further develop their skills.
• Promote volunteer placements within Helping Hands and external organisations.
• Adhere to all policies and procedures including those relating to safeguarding and health and safety.
• Use trauma-informed principles to create a safe, supportive environment, including clear communication, client choice, cultural awareness, and emotional safety.
• Apply de-escalation techniques and crisis intervention strategies when necessary, focusing on calming and centering clients in challenging situations.
• Work to avoid re-traumatisation by maintaining a respectful and non-judgmental approach, understanding the impact of past trauma on current behaviors and emotions.
• Work closely with and maintain positive relationships with partner agencies including mental health providers, drug and alcohol rehabilitation services, and other relevant organisations to coordinate care, ensure a joined-up approach and connect our clients to additional support services.
• Advocate for trauma-informed care principles within the community and with external partners, promoting a more holistic approach to client support.
• Maintain accurate, timely, and confidential records of client interactions, care plans, and progress.
• Complete reports, evaluations, and feedback forms for management and/or relevant stakeholders that are in line with organisational policies and procedures.
• Participate in ongoing training and workshops related to trauma-informed care, mental health, safeguarding and other relevant areas.
• Attend team meetings and supervision sessions to continuously improve service delivery and share insights or challenges with colleagues.

Equal Opportunity Statement

We are committed to creating an inclusive and supportive work environment that promotes equal opportunity and respects the diversity of all employees and clients. We encourage applications from individuals of all backgrounds, particularly those with lived experiences relevant to this role.