Job Description

We are recruiting for an IT Tech Bar Engineer on contract to be based in our clients Worcester location.

Tech bar support essential – software and hardware support.

· Tech bar - Hours 07.45 – 17.00 : Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours
· Assistance with IT related queries & general basic enquiries
· Assist users logging into and logging tickets within service Now
· Complete administration within Service Now (log/update and close tickets)
· To look up and check progress of IT support calls if requested.
· Hardware diagnostics : carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
· Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
· Install & troubleshoot software.
· Office 365 suite knowledge for troubleshooting.
· Basic Use of Active Directory – EG: PW resets, Bit locker recovery
· Basic use of SCCM
· Basic use of Nexthink
· NHS mail administration (creating accounts, PW resets, applying O365 Licences , leavers and Joiners, shared mailboxes, Multi factor authentication)
· Troubleshoot/fix MFA issues
· Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.

· Basic Mobile phone support
· Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/ perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.
· Digital Dictation : create user accounts, add typist access and configure Olympus dictation devices

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