IT Service Engineer

We are recruitng for an IT Service Engineer on contract to be based in Hereford.
Responsibilities:
• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out 
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract

Essentials – Must have SC clearance / or be able to gain this, UK National with a UK passport,

Must join the OOH rota and standby, must have a full clean driving licence - • 2 year+ experience in a PC field service environment or PC field Workshop environment •Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
Accredited or willing to go through HP & Dell – Desktop and Laptop training