Scottish IT Engineer

We are recruiting for an IT Hardware Engineer on contract to be based on our cleints site in Helensburgh, Clyde Faslane, Scotland.

Essentials

– Must have SC clearance / or be able to gain this, UK National with a UK

passport, Must join the OOH rota and standby, must have a full clean driving

licence - • 2 year+ experience in a PC field service environment or PC field

Workshop environment •Hardware – Diagnose, troubleshoot, support & repair

(including complex laptop break/fix repairs)

Accredited

or willing to go through HP & Dell – Desktop and Laptop training




• Queue ticket management of tickets assigned to their Hub (and surrounding spokes)

ensuring appropriate updates and call management to maintain Service levels as

per contract

• Hub Stock management including asset management of kit in/out (Scan items in/out of

locations) as per contract



• Effective Management of disposals that go through their Hub as per contract



• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for

parts and returns as per contract



• Locker

replenishments where appropriate as per contract



• Highlight potential issues with service/potential service improvements to their

Team Leader


Follow

any agreed processes and procedures either from the Authority (site regulations

etc)