£18.87 Per Hour
Full Time
Contract
Slough, Berkshire
IT
Posted 7 hours ago
Expires In 29 Days
Job Description
We are recruiting for a 1st and 2nd line on-site user Support Engineer on contract to work for a Pharmacutical organisation based in Slough.
Some of the daily activities are:
- End users support
- Windows 10 and Microsoft O365 troubleshooting.
- Resolution of software and hardware issues (laptop, desktop, printers)
- Installation and configuration of laptops
- Software issues for inhouse applications
- Handling of tickets in the IT ticketing tool
- Quick analysis and incident management, close collaboration with expert team
- Preparing new hardware
- Building laptops and PC's with SCCM
- Basic meeting support knowledge (Teams and AV Support)
- Physical installation of cabling, monitors, dockings, pc's, printers, .
- Basic Network knowledge (Patching.)
The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.
- ITIL minded
- Previous experience of supporting Mobile devices and hand-held devices (Intune – DEP…)
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.)
- Previous experience working in a corporate IT environment is an asset
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