Portuguese Complaint Handler

Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Portuguese and English.  This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre or hospitality.  The role is working hybrid (2 days in the office), salary £26500k and the benefits are fantastic.
 
Competitive salary & pension scheme
25 days annual leave plus ability to purchase 5 additional days
Private Medical cover, Employee Share Purchase Plan, Life Assurance
 
YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS
Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?
KEY RESPONSIBILITIES:

• Ensure complaints are identified, investigated and resolved promptly and fairly 
• Investigate complaints thoroughly correctly identifying root causes 
• Write Final Resolution Letters 
• Meet company’s Quality and Efficiency Standards
• Focus on SLA’s and Regulatory timelines 
• Pipeline/Caseload management for your language skills including English 
• Work to company Standards and Frameworks.
• Participate in the Training and Competency Framework

Qualifications

• Previous experience in a complaint handling role 
• Fluent in Portuguese
• Fluent/Advanced English 
• Excellent Listening Skills is a must
• High Standards of verbal and written Communication skills is a must 
• Experience in liaising with the Financial Ombudsman or other regulatory body is desirable 
• Experience of using Microsoft Office Packages 
• Insurance knowledge desirable, but not essential

I look forward to receiving your application.
 
Pertemps acts as both an employment business and an employment agency.