Are you a leader looking for a new role? Our client is looking to grow their team.As a Team Leader will oversee the smooth functioning of the administrative teams within the orginisation. The role involves managing schedules, recruitment, training, and a range of operational responsibilities. You will be key in ensuring high standards of service delivery, maintaining processes, and providing leadership to admin staff. You will have the opportunity to make a significant impact on the operational efficiency and patient experience within the orginisation. Due to the nature of the role you will be required to work 5 days on site. The role does offer free parking. Salary up to ££30,000

What will I be doing?

Training for New Consultants: Conduct recorded training sessions for new consultants a week prior to their start date.
Scheduling Management: Create and update appointment types, organise schedules for new consultants to ensure smooth integration into the team.
Clinical Staff Recruitment & Training: Conduct in-person interviews and oversee the training of new admin staff on processes. Update admin training records.

Patient Booking System: Oversee Cliniko schedules, ensuring clinicians have a balanced workload, manage clinician schedule changes, and fill cancellation slots.

CRM System: Develop knowledge of HubSpot system processes, including reports, task creation, and follow-up procedures.
Internal Processes: Supervise daily operational processes, such as patient tracking, clinician reports, and email management.

Managing Clinical Staff: Ensure all clinical staff adhere to processes and procedures, provide regular feedback, and conduct daily check-ins with both admin staff and senior staff members, manage priority tasks for specific team members, ensuring timely completion of all responsibilities.

Complaint Handling: Address patient complaints regarding process issues, report safety-related complaints or issues around medication directly to the Practice Manager.

Daily Task Planning: Update targets every morning, assign daily admin tasks to staff, covering key responsibilities.

What about you?

Minimum 1-2 years of experience in a leadership or management role, preferably within a mental health setting.
Degree in psychology, psychiatry, social work, or a related field is not essential but would be helpful.
Strong organisational skills and the ability to manage multiple tasks effectively.
Excellent communication and interpersonal skills with the ability to work with a diverse team.
Proficiency with Cliniko, HubSpot, or other similar management software is highly desirable.
A passion for mental health and improving patient care and experience.
Ability to handle complex issues and provide constructive feedback to both clinical and administrative staff.

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