Telesales Agent

Telesales Agent
Edinburgh (Office Based)
£22,750-£26,000
OTE £45,000, uncapped commission

Are you a confident communicator with a natural flair for sales and customer care? Looking for a role where your energy and enthusiasm will be recognised and rewarded? This could be just the opportunity for you.

We're recruiting for a Telesales Advisor to join a growing team in a fast-paced, forward-thinking business. You’ll play a key role in driving sales performance across both existing and expanding networks, helping customers make the switch to a new service. Working closely with the Sales Manager and wider teams, you’ll manage inbound queries, generate leads, and play your part in building a strong sales pipeline – all while delivering standout customer service.

What You’ll Be Doing:

• Hitting (and exceeding!) sales KPIs through a proactive, desk-based approach
• Managing inbound and outbound calls, building rapport and identifying customer needs
• Handling general queries, escalating where needed, and ensuring a smooth customer journey
• Supporting new team members with training and onboarding
• Maintaining accurate records in the CRM and following all GDPR protocols
• Highlighting the real value of products and services – not just focusing on price

What We’re Looking For:

• Previous experience in an outbound sales role is essential
• Resilient, self-motivated, and upbeat – someone who thrives on smashing targets
• Confident communicator with a friendly and engaging approach
• Strong attention to detail and good IT literacy
• A team player who’s keen to share ideas and contribute to a positive team culture