Business Support Team Leader

Are you ready to make a meaningful impact? Join us in revolutionising passenger transport services in Edinburgh! We're seeking a dedicated individual to fill a dynamic full-time role at Peffer Place.

Position: Business Support Team Leader
Hours: Full-time, 36 hours per week
Pay: £16.37 per hour
Contract Length: 6 months with possible extension
Location: Edinburgh, Peffer Place

About the Role:
As our Business Support Specialist, you'll be at the heart of our operations, collaborating closely with the Head of Passenger Transport. Your role spans multiple functions including HR, Complaints, I.T. Developments, and Financial Management. You'll be instrumental in:

• Managing and enhancing in-house systems, constantly evolving them to meet our needs.
• Collaborating with senior staff to optimise routes and schedules for efficient service delivery.
• Developing and delivering systems projects to enhance our Transport Management Systems.
• Analysing data to monitor performance and identify opportunities for improvement.
• Training and supervising new employees on our systems and processes.
• Providing reliable business support via various channels, maintaining high standards of service delivery.

Required Skills and Qualifications:

• Degree in Business, Transport Planning, or related field, or equivalent experience.
• Strong analytical skills with the ability to make recommendations based on data.
• Excellent decision-making and interpersonal communication skills.
• Sound knowledge of Passenger Transport legislation and Council obligations.
• Ability to work independently and prioritise workload effectively.
• Flexibility to adapt to changing priorities and deadlines.
• Proficiency in using office equipment and maintaining data accuracy.

Join Our Team:

If you're passionate about making a difference and thrive in a dynamic environment, we want to hear from you! Take the next step in your career and apply now to unlock your potential with us.