£13.48 - £20.14 Per Hour
Full Time
Temporary
Edinburgh, City of Edinburgh
Customer Service And Call Centre
Posted 1 day ago
Expires In 28 Days
Job Description
If you have strong customer service skills and are looking for a new challenge this could be the role for you!
Full training will be provided. Opportunities for First Aid training, Overtime available
Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Woking on rotation between 06.15-14.45 or 14.15-22.40
Rate of pay:
Weekday Standard - £13.48
Weekday unsociable (Monday - Friday 6am-7am, 9pm - 12am) - £17.24
Weekend standard (Sat&Sun, 7am-9pm) - £16.38
Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) - £20.14
You must be fully flexible to work Monday to Sunday.
Duration: Ongoing temporary assignment
Up to 33 days holiday per year
The successful candidate will carry out the following duties:
- Managing live traffic movements
- Service provision to users of the bus station
- Ensuring that all facilities and areas of the bus station are in a safe and clean condition
- Assist in managing/developing and improving services and facilities at the bus station
- Ensuring that agreed levels of service are maintained
- Full training will be provided
What we are looking for:
- Ability to work within a team environment, with both internal and external partners
- Ability to interact with users of the bus station and provide clear and accurate information on services
- High level of customer service
- Strong problem solving skills
- A degree of tact, diplomacy and sensitivity, both personal and political nature
- A can-do attitude
- Literacy and strong IT knowledge
- Strong communication skills
- Excellent awareness of Health and Safety requirements
- Preferably experience of working within a live traffic environment
Personal attributes:
- Well presented
- Enthusiastic
- Resilient
- Motivated and eager to work to high standards during all shifts
- Good listening skills
- Work using your own initiative or as part of a team
- Highly reliable
- Excellent observation skills due to the high level of health and safety requirements
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