Sales and Customer Service Apprenticeship Trainer

Sales and Customer Service Apprenticeship Trainer
Do you have a passion for training and empowering people to succeed in sales and customer service? Are you experienced in developing skills and building confidence in apprentices? We’re looking for a Sales and Customer Service Apprenticeship Trainer to join our client’s team and make a difference in the careers of their learners!

As a trusted training provider, our client specialises in delivering apprenticeship programmes that focus on practical skills and professional growth. With a commitment to excellence, they support learners at various levels to develop the knowledge and competencies they need to thrive. We are seeking a dynamic Sales and Customer Service Apprenticeship Trainer to deliver outstanding training in Level 2 and 3 Customer Service and Level 4 Sales Executive standards.

Sales and Customer Service Apprenticeship Trainer
Location: Based in their Hebburn office with regular travel to client sites
Permanent, full-time

Key Responsibilities:

• Deliver engaging, hands-on training sessions for Level 2 and Level 3 Customer Service and Level 4 Sales Executive apprenticeships, both in-office and at client locations.
• Create and implement structured lesson plans that align with apprenticeship standards, tailored to each learner’s needs and career goals.
• Conduct one-on-one coaching and support sessions to ensure apprentices develop the skills and knowledge needed for success.
• Carry out regular progress assessments, providing constructive feedback and guidance to support learners’ development.
• Collaborate with clients and employers to understand specific training needs and deliver bespoke learning experiences that align with their goals.
• Stay current with industry best practices and integrate innovative training methods to enhance learner engagement and outcomes.

Qualifications and Experience:

• Proven experience in sales, customer service, or training, ideally within an apprenticeship or work-based learning setting.
• Strong communication and interpersonal skills, with the ability to inspire and motivate learners at all levels.
• Relevant qualifications in customer service or sales (e.g., NVQs, ILM, or equivalent) are advantageous.
• Teaching or assessing qualifications (e.g., AET, TAQA, or equivalent) preferred but not essential.
• Highly organised and able to balance the needs of multiple learners effectively.
• A valid driver’s license is essential, as travel to client sites will be required.