Customer Retentions Executive
271101585

£30,000 - £35,000 Per Annum

Full Time

Permanent

London, Greater London

Sales And Business Development

Posted 10 hours ago

Expires In 29 Days

Job Description

Role: Customer Retentions Executive
Salary: £30,000 - £35,000 plus Commission
Location: Central London
Hours: Monday to Friday – Office-based, with hybrid working available after probation


Are you looking to join an award-winning company in central London that values your growth and career progression? Do you excel at building strong customer relationships, closing sales, and retaining client loyalty?

Your New Role:

  • Handle inbound and outbound calls with customers who wish to cancel the renewal of their services, focusing on retaining their business.
  • Conduct outbound calls to businesses with expired high-value services, encouraging them to renew.
  • Reach out to businesses requesting refunds for products or services, aiming to minimize payouts while addressing customer concerns effectively.
  • Gather and report customer feedback to improve the overall customer experience.
  • Collaborate with the team to meet deadlines and achieve targets successfully.
To Succeed in This Role, You Will Need:
  • A minimum of 2 years of sales experience.
  • At least 2 years of customer service experience.
  • Dependability and a proactive approach to your work.
  • Strong attention to detail and accuracy.
  • A bachelor’s degree (preferred but not essential).
  • Exceptional verbal communication skills and a persuasive demeanor.
  • Adaptability and the ability to learn quickly, seamlessly transitioning between tasks.
  • High typing speed and excellent overall computer proficiency.
Why Join This Company?
This company is committed to supporting its employees and offers fantastic benefits, including:
  • Free fruit in the office to keep you energized.
  • A cycle-to-work scheme for a healthier commute.
  • Annual salary increases to reward your hard work.
  • And much more to support your well-being and career growth!
Interested?
If this sounds like the perfect opportunity for you, please apply today, and I’ll get back to you right away!

Sharaz Mohamed

sharaz.mohamed@pertemps.co.uk

0207 430 2446

Division 271

Pertemps London

Dutch House

8th Floor

307-308 High Holborn

London

Greater London

WC1V7LL

0207 430 2446

View Branch Details
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