£40,000 - £60,000 Per Annum
Full Time
Permanent
Shrivenham, Oxfordshire
IT
Posted 2 days ago
Expires In 27 Days
Job Description
Location: Shrivenham (3 Days a Week In-Office)
Salary: £40,000 - £60,0000
We are seeking a skilled ServiceNow Engineer to join an innovative team within a cutting-edge organization. The successful candidate in this role will focus on advanced ServiceNow implementations, integrations, and configurations across a portfolio of clients.
You will either need to currently hold DV clearance or be eligible and willing to go through the DV clearance application process.
Role Overview
As a ServiceNow Engineer, you will design, configure, implement and optimize ServiceNow solutions to meet business needs and industry standards. With a strong technical background, you will be instrumental in developing scalable and efficient solutions while ensuring seamless integrations and adherence to best practices.
Key Responsibilities
- Design and configure ServiceNow solutions with a focus on Customer Service Management (CSM) and ITIL workflows.
- Lead integrations between ServiceNow and other enterprise systems, ensuring data flow and automation.
- Collaborate with stakeholders to develop technical solutions optimized for user experience.
- Configure workflows, business rules, and UI elements to streamline processes.
- Implement ITIL best practices for incident, problem, and change management.
- Develop custom applications and scripts to enhance platform functionality.
- Perform thorough testing of implementations and integrations.
- Maintain detailed documentation and deliver knowledge transfer to teams.
- Ensure all work adheres to ServiceNow best practices and security protocols.
- You will either need to currently hold DV clearance or be eligible and willing to go through the DV clearance application process.
- Minimum of 5 years of hands-on ServiceNow implementation and configuration experience.
- ServiceNow Certified System Administrator (CSA) or equivalent certification.
- Experience in CSM, ITIL, and ITOM ServiceNow modules.
- Proficiency in scripting languages like JavaScript and GlideScript.
- Exposure to ServiceNow automation, and familiarity with tools such as XML and JSON for integrations.
- Experience with ServiceNow’s integration capabilities (e.g. REST, SOAP, IntegrationHub)
- Familiarity with Agile/Scrum methodologies and tools like Git.
- Strong understanding of ITIL processes and automation features.
- Exceptional problem-solving skills and attention to detail.
Daniel Crean
Daniel.Crean@networkitr.co.uk
01212309111
Division 809
Network IT Birmingham
13 Bennetts Hill
Birmingham
West Midlands
B2 5RS
0121 230 9111
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