£27,000 - £32,000 Per Annum
Full Time
Permanent
Burton upon Trent, Staffordshire
Customer Service And Call Centre
Posted 1 day ago
Expires In 28 Days
Job Description
Pertemps are recruiting for a customer service & sales support based in burton upon Trent. The company is growing and lots of room for progression.
Essential functions:
- Reply to various customers’ requests through emails or by phone (information about products, delivery lead time, support to fill data in customer files, etc.).
- Order processing, sending of PO confirmation, delivery lead time, communication and proposal of alternative items in case of BO, follow up of order deliveries.
- Daily Invoices control conformity of prices, properly sent to customers.
- Issue Customer credits (QA complaints, correction of improper invoicing)
- Overdue Follow up: issue/send customer account statements, send reminders to bad payers, payment follow-up.
- ERP system maintenance: Customers cards creation and maintenance of updated and accurate data, Upload and maintenance of Prices.
- Quality complaints follow up: reception, verification of the conformity of the PER form, organization of the return of defective products to USA, follow-up until the closure, update of Complaint data master file.
- In coordination and under the responsibility of QA department, responsible for monitoring product recall: customer notification, collection and archiving of all data, organization of recalled product returns, issue exchanges or credit notes.
- Archiving of customer service documentation for audits purpose.
- Support to sales team: various statistics/reports, samples need, assist in the preparation of local congresses, sending of marketing brochures / banners.
- Tenders support in collaboration with the Tender & Pricing Manager: provide documents, preparation of samples and organization of the shipment following the tender’s requirements, implement specific tender’s requirements during the execution of orders.
- Back up of Export Customer Service Support.
Competencies:
- Meticulous and detail-oriented
- Good understanding of IT systems, excellent user skills.
- Empathetic, patient and clear communication skills
- Accountable and takes responsibility
Required education and experience:
- Customer Service experience from the MD industry
- Excellent communication skills
- Strong customer service focused mentality
- English proficiency
Salary: £27k to £32k
For more information call burton Pertemps on 01283 505400 and ask for Hannah-Laura
Hannah-Laura Brown
Hannah-Laura.Brown@pertemps.co.uk
01283 505400
Division 339
Pertemps Burton-On-Trent
Unit 4
Beeches Park
Eastern Avenue
Stretton
Burton upon Trent
Staffordshire
DE13 0BB
01283 505400
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