Customer Support Manager

Customer Support Manager

Pertemps are currently recruiting for an experienced Customer Support Manager who has previous experience within the housing development sector for our client based in Basingstoke. This is a full time, permanent position and will involve traveling to various sites.

Key Responsibilities:
- Manage the customer service experience post completion
- Carry out inspection works to ensure quality of all homes prior and post completion
- Liaise with colleagues from customer service, production and sales
- Communicate with customers after their move in and are settling in seamlessly
- Liaise with sub contractors ensuring that remedials are carried out to correct standard
- Line manage service technicians ensuring they operate effectively
- Provide clear written communication to customers, contractors and colleagues, managing their needs and expectations

Key Requirements:
- Previous experience in a very similar role
- Understanding of the New Homes Quality Code
- Knowledge of construction including PMA Awareness is essential
- Knowledge of residential property and competitors is essential
- Experience with RSL Liaison
- General knowledge of NHBC Technical requirements and guidelines
- Excellent customer service skills

The Customer Support Manager Role:
- Monday to Friday 8.30am - 4.30pm
- Site based 3-4 times a week
- Starting salary of £38,000
- Car Allowance of £5,000
- 25 days annual leave plus bank holidays

If you are interested in this Customer Support Manager role please apply below or call Jemma at Pertemps.