Field Performance Manager

We are looking for a Field Performance Manager to join Thames Water on a permanent basis.

You will be responsible for guiding and developing a team of skilled Mechanical, Electrical, and ICA technicians to safely achieve specific operational outputs to the required standards, within budget and deadlines.

• Working hours: 38 hours per week Monday – Friday
• Base Location: Beckton STW, East London
• Offering a salary up to £54,600 depending on skills and experience + you will receive additional payment for participating in an out of hours rota

What you’ll be doing as a Field Performance Manager

• Control and audit site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety
• There will also be a requirement to respond to any operational events within the geographical area and deliver excellent customer service
• The Field Performance Manager role is an important position which provides leadership and management to our frontline workforce
• This role will allow you to support the development of Technicians and maintain a good awareness of the operational needs of Water Treatment Works
• You will be managing teams with a wide range of operational and mechanical expertise
• Field Operations Managers are people experts and will drive the performance of their teams, ensuring that health, safety, and quality standards are maintained
• Developing strong working relationships with other Thames Water business units will be essential, as well as working with key framework contractors and other external stakeholders

What should you bring to the role?

• Relevant experience working within Water or Wastewater treatment, or comparable industry would be beneficial
• Qualification in Mechanical and Electrical or ICA
• Have previous experience in leading a high-performing operational team and have excellent people and performance management skills
• Demonstrate good business/stakeholder awareness, together with an innovative and creative approach to problem-solving
• Have excellent communication and interpersonal skills, to interact with your field-based colleagues and key stakeholders
• Possess strong IT literacy skills as all work is managed through a SAP system, user training for this and other standard software systems will be provided
• Take Care of yourself and others, we have a zero-compromise approach to Health and Safety at Thames Water, and all our employees must go home safe and well at the end of each day. Good working knowledge of health and safety legislation is essential
• Existing knowledge and experience working within the Wastewater industry is desirable
• Due to the nature of the role a full valid UK driving licence is required

What’s in it for you?

• Offering a salary up to £54,600 per annum depending on skills and experience + you will receive additional payment for participating in an out of hours rota
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide
• Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist
• Benefits on Tap, access to discounts, cashback and instant vouchers
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay
• Ongoing performance development reviews to help you be your best and identify growth opportunities
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year

Who are we? 
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. 

Learn more about our purpose and values 

Working at Thames Water 
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. 
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better. 

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. 

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. 

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support. 

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. 

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.