Software Licence Management Lead

In Team Digital, we’re planning for a future where the technology solutions we co-create and design enable us to achieve our goal to protect our greatest natural resource and allowing our customers, communities and the environment to thrive.
As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team, you’ll help the business become an intelligent, connected organisation to deliver our digital transformation and turnaround.

As part of our exciting plans, the Thames Digital operations team is growing to strengthen and increase our in-house capability and capacity.

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water.

You will be part of a new team, which has just implemented a new Software Asset Management Tool, as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision.

The Licence Management Lead will work with and support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies and processes.
You will work with project teams to guide the software licence requirements of projects as they become BAU to ensure that they are in place before transition and that ongoing costs have been included in planning Service Management. You will support other service management processes and activities including Hardware Asset Management, change management, release management, service asset and configuration management, incident management, problem management and capacity management.

What you’ll be doing as a Licence Management Lead:
Licence Management Reporting – support the provision of regular, transparent and accurate reporting on all Licence activities. Work in collaboration with the software asset manager, operational risk and compliance manager to identify risks and issues that arise from software licence management.

Continuous Service Improvement – make recommendations and highlight service continuity management CSI activities to improve overall licence management.
Stakeholder Management – develop key relationships within the business areas and in the Thames Digital department to support the delivery of software licence management activities to ensure that stakeholders are fully engaged.

• You will ensure all inventory data is collected and correct.
• You will take ownership and action of importing data, normalising, and analysis of data.
• You will assist and recommend Continuous Service improvements to improve the service.
• You will capture, validate, prepare and enter Entitlement data.
• You will highlight opportunities for re-harvesting of software licences and rationalisation of software.
• You will provide accurate ELP reports highlighting breaches in compliance and making recommendations for mitigation of risk and optimisation.
• You will develop key relationships within the business areas and in the IT department to support the delivery of software licence management activities to ensure that stakeholders are fully engaged in maintaining license optimisation, data integrity and license compliance.

Base Location: Clearwater Court, Reading – Hybrid 2 days a week onsite
Working Pattern or hours – Full Time (36 hours per week)

What you should bring to the role:
We want to bring together a team of brilliant tech minds with game-changing ideas. We’re looking for people who will help us re-imagine the way we work and the way we get things done:

• A truly digital mindset. Open to collaboration. Open to risk. Open to new ways of doing things.
• Obsessed with data. Obsessed with excellence.
• People who think and behave differently to the way we do. People who don’t want to just be another cog in the machine.

We are looking for someone educated to degree level or with equivalent experience and you must have experience in software license procurement and management with IT management experience within a large IS department. The right applicant will have excellent presentation/interpersonal and data analysis skills and be fully experienced in dealing with stakeholders, risk management, software audit and reporting and operational support.

Essential Experience

• You will have specialist experience in producing ELPs for primarily SAP, including understanding the license terms and conditions. SAP licencing experience is essential for this role.
• You will have ITIL qualifications and CSAM or an equivalent.
• You will have experience with industry-standard discovery/SAM tools, Flexera would be an advantage.

Desirable Experience

• You will keep track of Data Trends.
• Any software or Application Knowledge and any SAP licence accreditations would be an advantage.

What’s in it for you?

• Competitive salary between £54,560 - £69,600 per annum depending on your experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
• Car Allowance
• Annual Bonus
• Private Medical Health Care
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.