Field Operations Manager

We are looking for a Field Operations Manager to be based at Deephams. You will be directing and developing a team of technicians and/or contractors to deliver excellent customer service and operational performance in Clean Water Networks across a defined geographical area.

• This is a Monday-Friday position.
• This is a hybrid role with a base location at Deephams.

What you will be doing as a Field Operations Manager

• Performance managing a field operations team to deliver operational asset maintenance, customer service targets and supporting efficient completion of capital delivery projects.
• Monitor and drive performance against key metrics to make sure all work is responded to promptly.
• Direct and develop technicians by setting measurable goals, holding team meetings, one to one’s, completing the PDR process and creating individual development training plans.
• Promote a culture of engagement and motivation within the team.
• Conduct regular site visits to assess the quality of work being completed by your team.
• Take team responsibility for safe working practices which comply with company procedures.
• Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.

What you should bring to the role

• The ideal candidate will have experience in directing, developing and performance-managing field-based operatives.
• Excellent communication and interpersonal skills are vital for this role, and you must have an exceptional standard of organisation and be health, safety, and wellbeing aware.
• You will be fully proficient in the use of Microsoft Office as well as planning and reporting software.
• Formal influence and management qualifications are desirable. (but not essential)
• Knowledge and understanding of the clean water network are desirable (although not essential) as well as the ability to converse with managers and stakeholders.
• Due to the nature of the role a FULL UK Driving licence is essential.

What’s in it for you?

• We are paying between £34,400- £45,000 per annum depending on skills and experiences.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Car Allowance.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

 Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.