Change & Continuous Improvement Lead

Working alongside the local reactive teams across the region, the Technical Manager will be an experienced civil expert accountable for the development and delivery of planned strategic solutions, which reduce pollution and flooding incidents.  A particular focus is required in catchments where groundwater infiltration/inundation is an issue, leading to increased tankering costs and customer complaints.

What you’ll be doing as a Technical Manager

The Technical Manager will also be responsible for managing a small team of up to 2 Field Engineers, delivering/overseeing flow management activities and infiltration investigations.  They will ensure that the team are trained and equipped to perform their duties safely, as well as ensure the team manages plant hire effectively.

Key responsibilities of the role include:

• Use insight, including infiltration investigations, to develop a regional action plan for the Home Counties to target pollution and flooding hot spots.
• Deliver Minor Capital Works programmes; gathering quotes and presenting the required solution to risk for funding approval. Overseeing works being delivered by contractors, issuing permits to work and ensuring good health safety practises.
• Provide technical engineering support to the local teams, facilitating their continued personal development, as well as guidance when dealing with complex issues.
• Line management and supervision of the field engineer team, ensuring the team is trained and equipped to perform their duties.
• Work with Field Engineer and Logistics team to ensure flow management plans are fit for purpose and understood by the various stakeholders, whilst fostering excellent relationships and working practises amongst the teams and individuals.
• Carry out Health and Safety audits of contractors, sites, and internal teams for compliance with the relevant standards and regulations. Reporting and resolving issues identified where appropriate. Operating under Thames Water’s Zero Compromise approach to H&S.

Base Location: Hybrid – base at a site in the Home Counties region - to be discussed with the successful candidate.

Working hours: 36 hours and to take part in the regional Out of Hours Co-ordinator rota. (approx. 1 in 6 weeks)

Requirements for the role: Full UK driving license

What you should bring to the role

• Strong technical civils experience, ideally in Waste infrastructure.
• Qualified to HND / FdEng or equivalent.
• Skilled in finding cost-conscious solutions to complex network issues.
• Good IT skills. (especially Excel, and PowerPoint)
• Excellent communication skills – written and verbal.
• Full driving license.
• NEBOSH / IOSH: Strong knowledge of Health and Safety legislation and application. (desirable)
• Knowledge of industry design standards for civil remediation and repair works. (desirable)
• Ability to interrogate data via VISTEC and Sales Force. (desirable)
• Experience in engaging and developing a team. (desirable)

What’s in it for you?

• Competitive salary up to £55,000 per annum depending on experience.
• Annual Leave of 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays) 
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
 
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment