Call Handler

Call Handler – Patient Transport
£12.21 per hour
Enfield, London

Our client, a large international company, is seeking a dedicated and experienced Call Handler to join their team in Enfield, London. You will be responsible for providing excellent customer service, handling complaints, and screening patients to determine their eligibility for transport services—ensuring efficient and timely support is provided.

 

Key Responsibilities:
• Manage incoming calls and emails from patients regarding transport service queries and requests.
• Screen patients over the phone to assess eligibility for transport services, following set criteria and procedures.
• Accurately record all information gathered during screening and ensure it is passed on to the relevant teams.
• Provide excellent customer service to patients and healthcare professionals, responding to queries or concerns in a professional and empathetic manner.
• Handle and resolve complaints, ensuring adherence to the company’s complaint-handling procedures.
• Liaise with healthcare professionals to confirm patient needs, including mobility requirements and support needed during travel.
• Maintain clear and accurate records of all interactions and decisions related to patient transport eligibility.

 

Requirements:
• Proven experience in a customer service and complaints handling role, ideally within the healthcare industry.
• Strong verbal and written communication skills.
• Excellent organisational and time-management abilities.
• Ability to work both independently and collaboratively in a team.
• Competent in using Microsoft Office and other relevant systems.
• Comfortable working in a fast-paced and high-pressure environment.
• Strong attention to detail and decision-making skills.

 

If you’re passionate about providing exceptional service and want to make a real difference to patients’ access to care, please contact Pertemps on 020 8370 3690.