Performance Manager

We are looking for a Performance Manager to join Thames Water on a permanent basis.

You will be working across the geographical area of Banbury and to the South of the town, where you will be responsible for the day-to-day running of up to 15 Sewage Treatment Works along with managing a small multi-skilled team of up to 12 technicians.

• Location - Hybrid - Banbury. (STW)
• You will operate out of the main site at Banbury but will visit other sites making a driving licence and car owner essential as you will need to travel throughout your working week.
• You will work 36 hours a week Monday to Friday, along with participating in an out-of-hours rota for escalations and advice, for which you will receive additional payments.
• Offering between £39,000 - £45,000 per annum depending on your level of experience.

What you will be doing as a Performance Manager?

• You will effectively lead the Health & Safety culture of the team as well as driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
• With the impact of our operations on the environment being at the forefront of everything we do, you will be tasked to drive improvements in the operations of your sites and the assets within them, looking at ways to change what we do for the better of all parties, mainly our customers and of course THE ENVIRONMENT.
• Driving the team to achieve optimal performance in terms of work management, along with being responsible for developing the team and introducing new skills and Health & Safety Awareness.
• Managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Customer & Stakeholder Management - ensuring exceptional service to our customers with early personal interventions as required.

What should you bring to the role?

• Previous experience managing operational staff with a proven track record of engaging and developing their team; ideally with field-based members within a utility industry.
• Able to demonstrate a strong focus on continuous improvement.
• You will be used to taking the lead and achieving results ideally within a similar industry
• Possess significant process management experience and knowledge with strong skills in operations, Health and Safety and Finance.
• Strong understanding of health and safety legislation.
• You will need to be competent in using IT equipment/systems and be able to interpret complex Excel spreadsheets.
• Financial management skills and commercial awareness to be able to demonstrate identifying and achieving financial efficiencies.
• Due to the nature of this role, a full valid driving licence is needed

What’s in it for you?

• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide.
• Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment.
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.