Technical Lead

Thames Water is currently recruiting a new Technical Lead, supporting the field operations and working closely with teams in the operational control centre in Kemble Court. This role will involve working across multiple functions. Every day will be different with plenty of variety. This role will be the ‘go to’ in the shift team for day-to-day escalations and will be empowered to prioritise activity with the LOCC (Logistics Operational Control Centre) and Logistics Delivery team.

What you’ll be doing as a Technical Lead

Management responsibility for delivering Logistics response 24/7:

• Build strong relationships with equivalent shift leadership roles in the operational control centre to ensure excellent response, i.e. Clean, waste, customer and incident management teams.
• Builds knowledge of waste pumping sites and fundamental principles of operation.
• Basic knowledge of temporary pump operation and use in waste network and waste pumping operations.
• Responsible in-incident to ensuring incident data is captured by the LOCC team (Priority Service Register customer data, Bottled water delivery, tanker loads).
• Develop key skills in all aspects of the LOCC Planner role to ensure they can provide knowledgeable support.
• Lead, drive and coordinate Logistics delivery for escalations and incidents.

Technical Lead – understands the basics of technical resolution

• Builds knowledge of SPS sites and fundamental principles of operation.
• Builds knowledge of Waste networks, management, challenge and risk.
• Develop knowledge of incident response (from small to large) for pollution mitigation including. (flow management volumes, tankers volumes, fill & tip times, pump operation with ancillaries of pipes and fittings)
• Basic knowledge of pump operation and use in WNS and SPS.
• Builds knowledge of Clean treatment and appropriate mitigation for incidents.
• Builds knowledge of Clean network assets and management and mitigation for support of clean tankers and other supply interruption support options.
• Waste Treatment incident support.

Build relationships with Internal Networks and Field Managers to gain an understanding of geographies, local priorities and challenges.

• Incident learning, complaints, and data capture.
• Responsible in-incident to ensure learning and development is captured and shared.
• Responsible in-incident to ensuring incident data is captured by the LOCC team. (PSR data, Bottled water delivery, tanker loads).
• Provides prompt, in-shift investigation of complaints stemming from supplier or driver issues.

Base Location & Hours – This is an office-based role at Kemble Court, Reading.

The 12-hour shift of 6:30 to 6:30 shift pattern is 4 days, 4 off, 3 nights, 7 off, 3 days, 4 off, 4 nights, 13 off. The shift starts on a Friday day shift.

What you should bring to the role 

• Waste and/or Clean field operational experience is desirable.
• Logistics field operational experience Leading operational delivery.
• Experience operating in a pressurised environment.
• Ability to communicate at all levels of an organisation.
• Ability to handle and analyse critical data.
• Field or control operational experience.
• A driving licence is desirable but not essential.

What’s in it for you?

• Competitive salary between £40,000 - £44,000 per annum.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.