Technical Resource Coordinator

Are you highly reactive and good at managing multiple tasks? As a Technical Resource Coordinator, you will play a critical role in supporting our Waste Operational Control Centre, ensuring the safe and effective coordination of confined space sewer entries and responding to customer notifications of asset failures that could cause pollution. You'll also help facilitate out-of-hours responses and manage real-time scheduling.

What you will be doing as a Technical Resource Coordinator:

• Receiving and coordinating responses to customer notifications regarding above-ground asset failures, escalating where necessary.
• Managing 24/7 scheduling, including out-of-hours responses for issues like internal customer flooding and pollution incidents.
• Supporting first responders for pollution and compliance incidents, ensuring jobs are completed within required timescales.

• Completing live scenario checks, prior to confirming safe entry for confined space sewer entry activities, thus providing critical support for critical Health & Safety activities.

• Liaising with the scheduling team to ensure smooth operations during in-hours work and taking over out-of-hours scheduling activities.
• Working closely with Field and Site Managers to resolve customer complaints without direct customer interaction.

Base location:  Kemble Court, with a hybrid working model (10 days in-office and 4 from home).
Shift pattern: Day shifts 6:30 AM – 6:30 PM and Night shifts 6:30 PM – 6:30 AM.
Working schedule:  4 days on, 4 days off ; 3 nights on, 7 days off ; 3 days on, 4 days off ; 4 nights on, 13 days off. Please note this may include working weekends

What you should bring to the role:

• Quick response and problem-solving skills.
• Scheduling and customer service  experience will be useful but not essential
• Wastewater experience would be beneficial
• A proactive and team-oriented mindset, and ability to work independently on shifts.

What’s in it for you?

• Competitive salary up from £26,800 to £35,000 per annum depending on skills and experience. Possibility to take over hours or upgrade qualification for additional payment
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.