Operations Liaison Engineer

The operations liaison engineer is Responsible for a geographical area; they lead the operational engagement between operations and the project delivery teams. This role focuses on facilitating successful asset delivery through design, implementation, operational takeover, and post-takeover support. It ensures safeguarding site, process, regulatory, and statutory requirements while maximising benefits to Thames Water.

What you’ll be doing as an Operations Liaison Engineer

• Promote the Thames Water Three Zeros culture, monitor contractor health and safety, and work with contractors to address issues and improve site health and safety performance.
• Support the well-being of team members and colleagues.
• Understand and support operational compliance requirements, liaising with the project team to maintain compliance.
• The project teams and operations understand the underlying drivers of needs and any operational synergies across their operational area and broader programme.
• Lessons learned from previous projects agree on the most effective solutions.
• Ensure project objectives meet the End User's requirements, considering the required business outcomes and available budget.
• Develop relationships with the project delivery teams to ensure a culture of end-user involvement is embedded across the programme.
• Adopt the standardised approach to operational engagement to ensure efficient governance and that the engagement meets the necessary quality standards.
• Support the design process, ensuring Operational layouts and functionality are in line with Best Operating Practices.
• Support critical design reviews. (Solutions review / Challenge Workshop, HAZOP, HAZCOM, SWIFT).
• Understand and agree as the operation’s representative risks, outages and schedules, ensuring these are effectively decided upon and communicated at appropriate levels within Operations.
• Understand and agree, as the operations representative, on-site access, mobilisation, and availability of plant and personnel to facilitate construction, integration, commissioning, training, and Takeover.
• Facilitate definition and agreement of TOCOPs and TWOSAs.
• Understand and agree with, as the operations representative, the training needs of Operational personnel and decide on training schedules with project teams.
• Liaise with project teams to agree on passing through key milestones. (Start on Site, start of commissioning, start of Takeover procedures).
• Liaise with project teams to agree on ownership and responsibilities during the Take Over process.
• Agree on post-Take Overworks.
• Verify as Operations representative, readiness for Take Over; approval of Project Agreement Document. (PAD)
• Support operations post-take-over to ensure the benefits are embedded and the projected operational requirements are achieved.
• Where necessary, implement and manage improvements post-takeover.
• Contribute to Lessons Learned reviews from an Operational perspective, ensuring results are used in future projects.
• Input to End User Satisfaction Surveys, feeding into continuous improvement.

Hybrid – Maple Lodge.

36 hours a week, Monday to Friday. This role will require you to be in the office and site-based as the needs of the business require you to.

What you should bring to the role

• HNC or above in an appropriate engineering subject or significant experience in a similar role.
• Experience in an operational role related to water/wastewater/networks as appropriate to the specific appointment.
• NEBOSH General or Construction Certificate, SMSTS or IOSH.
• It is understanding the development of design, construction and operation of infrastructure and non-infrastructure projects.
• Understanding of performance and quality management.
• Understanding of delivery Forms of Contract.
• Extensive Operational understanding and experience across Thames Water.
• Knowledge of the challenges faced by operational teams.
• Ability to identify and break down system processes and operational and technological difficulties to assist in developing solutions.
• Experience in managing operational interventions.
• Experience in liaising with Capital Delivery project teams.
• Strong interpersonal skills.
• Technical knowledge of water/wastewater operations.

What’s in it for you? 

• Competitive salary from £40,000 to £55,000 per annum.
• Car Allowance.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays).
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complimentary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.