Field Operations Specialist

We have a great opportunity for a Field Operations Specialist to join our waste division at Crossness STW to carry out field investigations into complex operational problems, make the correct financial decisions within the wastewater network, and identify proactive solutions to improve efficiency and customer satisfaction.

Working in a fast-paced but supportive environment where no two days will be the same. This is a critical role where decision-making is key and the decisions that a FOS makes can affect the way a network will run. This is a great opportunity to progress with help to develop within the company and your career.

What you’ll be doing as the Field Operations Specialist

• Responsibility for working in compliance with company procedures including health and safety and street works legislation.
• Coordination of complex planned and reactive technical activities to ensure maximum effectiveness and minimal customer impact.
• Be responsible for making technical decisions on work being carried out with a principal focus on network and customer impact balanced with appropriate cost control.
• Provide technical support to the Area network Manager and act as the key focal point between control and the field for coordination of operational resources for unplanned work and operational events.
• Provide information to integrated planning on required network maintenance, technical support and improvement to network strategy function to ensure a robust, stable and efficient network.
• Work with field teams and the customer management function to determine the cause of complex/difficult flow and pressure problems.
• Raise accurate and detailed job work orders directly onto work management systems.
• Provide information on required maintenance and improvement to the Performance, Risk and Optimisation Team, and assist with contingency planning.
• Take personal ownership of customer issues, responding to queries and complaints and resolving issues.
• Contribute to the business unit achieving its financial targets.

Base Location - Hybrid Crossness STW due to the nature of this role you can be based at a number of our sites in the south London area depending on your location.
Hours per week 38 Monday-Friday.

What you should bring to the role

• A sound working knowledge of the health and Safety at work act.
• Do you have a technical aptitude with good interpersonal skills, a proactive attitude, and a willingness to go the extra mile and get ‘hands-on’ when required?
• Are you seeking a job where you can take responsibility for a designated area to optimise efficiency?
• Great communication skills are needed to maintain and improve our high-quality customer experience.
• Possess good IT skills.
• Knowledge of wastewater network systems is desirable.
• You will also demonstrate good business/stakeholder awareness, and cost management experience together with an innovative and creative approach to problem-solving and strong team working and influencing skills.
• Full UK Driving Licence with willingness to travel across the south London region assisting other areas as required.

What’s in it for you? What’s in it for you?

• Offering a salary up to £45,000 per annum depending on skills and experience plus a car and Fuel allowance
• Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.