Field Operations Manager

We are currently seeking a Field Operations Manager to join Thames Water on a permanent basis.

This role will be based out of Maple Lodge STW.

As the Field Operations Manager for the SSPS (Small Sewage Pumping Station) Team, you will be responsible for the management of a team of Pumping Technicians working in the field, across the West of the Thames region.  In the role as front-line manager, your responsibility will be to ensure your team continues to maintain the daily management of our Pumping Assets for our customers, 24 hours a day, 365 days a year.

• Location – Maple Lodge WD3 9SQ.
• 36 Hours per week, Monday – Friday.
• Permanent, full-time role.
• Offering a salary up to £45,000 per annum depending on your level of experience plus a car allowance.
• You will be expected to support the Out of Hours Call-out cover on a Roster basis for which you will receive additional payment.

What you will be doing as a Field Operations Manager?

• Manage a team of experienced Skilled Technicians, who are responsible for the day-to-day operational maintenance of our Pumping Assets, across a wide area within Thames Water’s catchment area.
• Delivering and stretching your Team's performance, each with a direct link to top-level company performance, such as pollution, flooding, and customer complaints.
• Driving an industry-leading Health and Safety culture while keeping the front-line workforce safe through a reduction of incidents and near misses. Championing health and safety behaviour and policies through Technician / Site audits, inspections, and safety observations.
• Control and monitor the spending of the Team and monitor the area’s budget: ensuring efficient delivery of services by keeping OPEX spending within budget and the correct prioritisation of risk to direct CAPEX spending to areas of most need.
• Working collaboratively with the SSPS Team, which includes the Area Manager, Technical Co-ordinators and the Planning and Scheduling teams, to ensure a positive working environment that prioritises the customer. Drive high productivity and the effective delivery of Thames Water’s metrics.
• Dynamic working environment. Responding to high-profile operational events that have the potential to significantly impact our customers or the natural environment.
• You will be expected to support the Out of Hours Call-out cover on a Roster basis.

To be successful you will have the following skills and experience:

• We seek an individual with a background of some operational management experience.
• You will possess excellent people-management skills, able to encourage and empower a high-performing, experienced team to drive continuous improvement of our region’s service.
• Ideally you will possess some experience in front-line waste network operations.
• You can demonstrate the ability to work within a budget and experience managing operational spending is desirable.
• An understanding of SAP and Raising and receipting work orders would be an advantage.
• A full current driving license and own transport are essential for this position.

What’s in it for you?

• Offering a salary up to £45,000 per annum depending on your level of experience plus a car allowance.
• Annual Leave - 26 days holiday per year increasing to 30 days with the length of service. (Plus bank holidays) 
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• GymPass, a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide.
• Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment.
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment