Office Technical Specialist

We are currently seeking an Office Technical Specialist to be will be instrumental in giving quality technical advice and guidance for the field teams as well as making decisions regarding reactive works within Waste Networks across the whole of Thames Water. 

This role also supports the frontline teams when dealing with all incidents relating to our network and assets; ranging from severe pollutions, flooding, blockages to manhole replacement and repairs.

You will use modern technology to assist in triaging each incident alongside their own knowledge to ensure that the best outcome is achieved. and ensure that the correct work is completed and that the data collected is of the highest quality.

The Office Technical Specialist function also ensures that the right 'checks and balances' are in place for our money to be spent wisely. 

The successful applicant will be at the heart of day-to-day operations with field teams calling for advice and guidance, ensuring the right work is raised at the right time and that our information and data is excellent.

What you’ll be doing as the Office Technical Specialist

• Raise and sign off on planned and remedial work for the waste network, balancing operational benefit, cost and outcome for the customer.
• Coordinate both reactive and complex planned technical activities to ensure maximum effectiveness and minimal customer impact.
• Provide Waste Network technical support to a wide number of stakeholders using various media.
• Ensure that field teams complete a “first time fix” wherever possible.
• Support the field teams with various incidents such as pollutions, flooding incidents, blockages and collapses by ensuring that the incident has been triaged correctly and the appropriate advice has been given and follow on work has been raised.
• This is a hybrid role working a mix of shifts from home and in the Customer Solutions Centre in Slough.
• There will also be opportunities to work in the field offices to build relationships and knowledge alongside the field teams.
• 36 hours a week on shifts that will include a mix of early, mid, late and weekend work.

What should you bring to the role?

• An understanding of drainage & waste networks would be an advantage but is not essential.
• Educated to an A level or equivalent or have equivalent experience.
• Sound working knowledge of Health & Safety regulations.
• A positive mindset and the ability to both work alone and as part of a wider team.
• Evidence of building great stakeholder relationships.
• Strong problem-solving skills.
• Evidence of taking ownership of issues and seeing them through to completion.
• Excellent verbal and written communication skills across all levels.
• Excellent attention to detail and ability to ensure that all relevant information is recorded and is of high quality and accuracy.
• Fully competent using the appropriate Company IT systems and office software – this is an office-based role using various IT systems, so competency is a must.
• A proven record of delivering excellent results.

What’s in it for you?

This is a brilliant opportunity to work as part of a high performing team that is seen as a centre of excellence. You will not only be involved in the day-to-day work of Thames Water but will also be part of strategic projects that help shape the future of the business. The role will allow you to grow your knowledge and understanding of the waste industry whilst gaining insights into new and innovative technology and techniques being used.

• Competitive salary up to £35,000 per annum, depending on your level of experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays).
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.