Operations Data & Insight Analyst

We’re looking for an experienced operations data and insight analyst to join us who can support the team as we put into action new tools, technologies and techniques to meet Thames Water’s current and future challenges.

The successful analyst will support the delivery of insight and analysis within the UK’s largest Water and Wastewater Company. For the right person, this is a fantastic opportunity to progress your career by testing your skills, supporting colleagues and applying your knowledge of data to solve practical problems.

What you’ll be doing as an Operations Data & Insight Analyst

Typical tasks in this role include building logic, automation of processes, reporting, providing analysis and insight, and working with tools such as SQL, PowerBI, Python and Azure data factory including Databricks to drive efficiency and effectiveness.

• Working with large data sets drawn from a wide variety of internal and external sources; including environmental data, survey feedback and operational data.
• Design and interrogation of databases; carrying out data transformations and liaising with the business to improve our ways of working.
• Supporting the business and working with stakeholders to design, build, and maintain a range of visualisation dashboards and reports, managing stakeholder expectations.
• Analyse data to derive insights and support decision-making processes.
• Document ETL processes, data models, and report specifications for transparency and knowledge sharing.
• Continuously monitor and optimize ETL processes and reporting capabilities.
• Collaborate with cross-functional teams and communicate analysis findings effectively to stakeholders.

What you should bring to the role

• A keen attention to detail with highly effective organisation and prioritisation skills.
• Ability to collaborate and communicate effectively with all stakeholders, including senior management.
• Essential to have a strong background and knowledge of working with databases, data analysis, and reporting or an in-depth understanding of operational data sets with a proven track record of quickly adapting to technical challenges.
• Ability to learn new tools and techniques quickly and an appetite to stay up to date and adapt to new technologies.
• Previous experience working within a utility company would be advantageous.
• Advanced user and experience with Excel, PowerQuery, SQL and PowerBI.
• Knowledge and experience of Python, R or other statistical languages, and experience in applying statistical models to inform data-led decisions would be an advantage.
• Knowledge of building data pipelines working in Azure data factory would be an advantage.
• Able to present and articulate complex information engagingly to different audiences.
• Personable with excellent communication and relationship-building relations across all levels of the business.
• A degree or equivalent within an analytical field (e.g. Science, Maths, Geographical disciplines) or substantial work experience in a similar type of role.

What’s in it for you?

This is a hybrid role based in Kemble Court. You will be required to be in the office every Tuesday and when there are further business requirements.

• Offering between £37,600 to £45,000 per annum depending on skills and experience.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties. 

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. 

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.