Lead Operations Liaison Engineer

Attention experienced operations liaison engineers! We have an exciting opportunity for a knowledgeable individual to take on the pivotal role of Lead Operations Liaison Engineer within our Capital Delivery teams. As the manager of the operational liaison team, you will be responsible for engaging with key stakeholders across multiple departments and ensuring the needs of our customers are met. In this role, you will work collaboratively with peers and take ownership of your suite of projects/programmes. You will also handle day-to-day management duties and any first-line technical escalations.

If you're seeking a new challenge and have what it takes to manage a team and drive operational success, then we want to hear from you! Apply now to join our team and make a difference in our capital delivery team.

What you’ll be doing as a Lead Operations Engineer

• Understand and support operational compliance requirements, liaising with the project team to ensure compliance is maintained. This could include assisting with the SHE17 at the end of a project, participating in SHE6 and reporting safety hazards.
• Manage the day-to-day management of the team, made up of direct reports and delivery partners, to ensure that the team achieves project delivery outputs.
• Manage in a way that drives performance and development, building collaborative and capable teams with brilliant customer engagement.
• Adopt the standardised approach to operational engagement to ensure efficient governance and that the engagement meets the necessary quality standards with the development of Project Agreement Documents with the project managers, and or lead designers/need promoters.
• Ensure a clear communication plan between the project team and operations, including facilitating site visits, to set the project up for success.
• Support key design reviews (Solutions review / Challenge Workshop, HAZOP, SWIFT, OPMAN) as needed, as requested by project managers.
• Lessons learned from previous projects are taken into consideration.
• Ensures that the End User requirements and solution recommendations are considered and taken into account during project delivery, project reviews, and the approvals process. 
• Takes responsibility for ensuring the operational benefits are embedded and realized throughout the AMP, intervening and implementing solutions where this is not the case, and ensuring that the benefits and expectations of Operations are realized after the projected takeover. 
• Based in Hybrid, Maple Lodge or Hybrid Hampton Coal Wharf, you will be required on-site as part of your role 2-3 times a week.

36 hours a week, Monday to Friday.

This role does require a driver's licence and access to a car. The role does come with a £4.500 car allowance.

What you should bring to the role

• Strong communication skills and evidence of stakeholder management.
• Conflict management skills in a project delivery/contractor management environment.
• Understanding the operational team pressures with the ability to identify and breakdown system processes, and operational and technological difficulties to assist in the development of solutions.
• Ability to identify and break down system processes and operational and technological difficulties to assist in the development of solutions.
• NEBOSH General or Construction Certificate, SMSTS or IOSH.
• Understanding of the stage gate process and intelligent client model.
• Understanding of performance and quality management. 

What’s in it for you?

• Competitive salary from £47,000 to £65,000 per annum.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme includes our benefits hub, which is packed with offers and information to save money and support your well-being.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? 

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.