Data & Insight Manager

This is a pivotal role in which you will support the timely delivery of data & insight to the Operational Contact Centre and its supporting functions.

Leading a team of data analysts, you will create, maintain, and improve data processes and reporting while interfacing with senior business stakeholders.  Your team will be responsible for the exploration, cleansing, querying, processing, and visualisation of data, working closely with stakeholders to understand business needs.

What you’ll be doing as a Data & Insight Manager

• Your skill and capability will ensure the right information and insight is provided to the right colleagues at the right time to optimise decision making.
• You will effectively utilise and grow the skills within the team and their understanding of the data we work with.
• Continuous improvement to increase the stability and accuracy of data processes and reporting will be essential for future success. You will lead the delivery of clearly articulated data & insight to the business, working alongside other teams to identify data led solutions to improve business performance and efficiency.

What you should bring to the role

• Have proficient knowledge of Power BI, SQL, Python (or alternate programming language), Excel and MS Office
• Have previous experience working in a data-driven environment - you must have excellent management and influencing skills to help drive the use of data for business insight and action.
• You will be an analytical thinker possessing strong problem-solving skills as well as solid written and verbal communication skills
• Previous experience line managing a team is desirable although this is not essential if you can demonstrate an aptitude to manage a team
• Some knowledge of ETL processes, data engineering principles and cloud data infrastructure would be preferable
• Some knowledge of SAP BW, SAP Business Objects, Azure DevOps and Agile would be preferable
• Either have a degree within an analytical field or have proven experience- e.g, Science, Maths disciplines and have experience with databases, data analysis and reporting.

What’s in it for you?
You will be working in a challenging and fast-paced environment where every day is different. You will be leading a team, problem-solving and supporting the team to achieve targets. You will have exposure across the whole of the business and so this is a fantastic opportunity to showcase your skills and abilities. We promote personal development, particularly technical skillsets and encourage colleagues to allocate a day per month to personal training. It’s an exciting time for Thames Water – we’re entering a new chapter and we are expanding our data and insight capability.

• Offering a salary between £44,000 - £55,000 per annum depending on skills and previous experience
• 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties'. 
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? 

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.