Design Administrator

Are you someone who thrives in a fast-paced environment and enjoys working with a variety of stakeholders? We’re offering an exciting opportunity to join our developer services team as a Design Administrator. At Thames Water, we serve 16 million customers across London and the Thames Valley, and our developer services team plays a crucial role in supporting regional growth. This is your chance to be part of a dynamic team overseeing thousands of connections every year and providing excellent support to both internal teams and customers.

What you will be doing as a Design Administrator
As a Design Administrator, you’ll play a vital role in keeping our processes running smoothly, from auditing jobs to managing customer communication. Working closely with your team, you’ll ensure that everything stays on track, providing great service along the way. Your key responsibilities will include:

• Auditing job classifications to ensure accuracy and compliance with procedures.
• Reducing Pend Accounts by investigating existing jobs and updating customer details.
• Processing refunds for new water connection quotes.
• Managing private land notices and updating records accordingly.
• Closing applications for jobs we’re unable to progress further.
• Handling payments and communicating with customers regarding payment holds.
• Raising Network Approval requests to move projects forward.

Working hours:
You’ll work 36 hours a week, Monday to Friday, between 8 am and 5 pm.

What you should bring to the role?
We’re looking for someone who is customer-focused, flexible, and ready to take on challenges. The ideal candidate will have:

• Outstanding customer service skills with the ability to handle changing needs.
• Strong written and verbal communication skills to build effective relationships.
• Attention to detail to ensure all work is accurate and compliant.
• Problem-solving skills and the ability to work under pressure to meet targets.
• IT literacy, including experience with Microsoft Office (Excel, Outlook) and internal systems.
• The ability to learn quickly and adapt to our processes and policies.

What's in it for you?
You’ll be part of a collaborative, supportive team in an essential role that directly impacts our customers and operations. This is a great opportunity to develop your skills in a high-demand area, with access to training and development to help you grow within the company.

Ready to take the next step in your career? Apply today and help us deliver exceptional service to our customers!

• Hourly Pay rate: £12.50 per hour
• Location: This role is Hybrid, with 2 days a week (Monday & Tuesday) based at Clearwater Court, Reading.
• Length of assignment: 26 weeks
• Required Start date: January 2025
• Hours: 36 hours per week

Who are we? 
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. 
 
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. 
 
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? 

Working at Thames Water 
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. 

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. 

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process 

Find out more about working at Thames Water. 

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. 

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.