Field Operations Manager

We are looking for a Field Operations Manager to join our Thames Water waste operations team at Esher (STW).

The purpose of this role is to lead and develop a team of Technicians working on Waste Pumping Stations in the Home Counties South East area, base location would be Esher STW.

This position is a mixture of office /field-based, the percentage split based on changing business needs and challenges (average 60/40 split).

You will be responsible for the day-to-day operation of your sites, delivering the planned maintenance program, responding to operational events and delivering excellent customer service. In this role you will also need to develop a strong working relationship with the maintenance projects team, network teams, key contractors and other stakeholders.

• 36 hours per week, Monday – Friday.
• Offering a salary up to £40,000 per annum depending on your level of experience plus a car allowance.
• Base Location – Esher STW KT10 8AU

What you’ll be doing as the Field Operations Manager

• Coach, and develop people to fulfil the business needs.
• Managing a total of 15 technicians made up of Operators, Mechanical, Electrical & ICA technicians.
• Develop and implement continuous improvements to optimise operational performance and customer service.
• Fully own and resolve customer complaints relating to the relevant geographical area. Build relationships with key account customers.
• Guide and develop the team members by setting measurable goals and promoting a culture of engagement and motivation.
• Control team unit costs to outperform budget whilst ensuring all service level agreements are fulfilled.
• Take responsibility for safe working practices that comply with the company's safe system of work.
• A practical working knowledge of waste water networks would be highly beneficial, allowing you to provide not only leadership to your team, but technical mentoring as well.

What you should bring to the role as a Field Operations Manager:

• Be a self-motivated individual who can immerse themselves into the team around them, you need to be very disciplined and have the desire to learn from those around you and have a can-do attitude.
• This role can be demanding at times but very rewarding too.
• To Have previous experience in leading a high-performing team of Operational staff is preferred but not essential.
• Take Ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have excellent communication and interpersonal skills, to interact with the team.
• Deliver exceptional service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team.
• Possess strong IT literacy skills as all work is managed through the SAP system, user training for this and other standard software systems will be provided.
• Have a full valid UK driving license as travelling to other sites and fields will be required.

What’s in it for you?

• Offering a salary up to £40,000 per annum depending on your level of experience plus a car allowance.
• Annual Leave - 26 days holiday per year increasing to 30 days with the length of service. (Plus bank holidays) 
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• GymPass, a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide.
• Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment.
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and
capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment