System Optimisation Engineer

We currently have an exciting opportunity for an enthusiastic individual to take on the important role of Systems Optimisation Engineer.

You will be working in conjunction with the System Optimisation Analyst to manage access to the clean water hydraulic system.

The System Optimisation Engineer will develop and implement a sustainable longer-term strategy to run a calm system (including the production sites and network) within regulatory requirements with high area reporting availability.

• Base Location: Deephams, N9 0BA.
• Working Pattern or hours: Monday-Friday 36 hours per week. Plus, the inclusion onto a standby rota for which you will receive additional payment.
• Offering a starting salary from £36,400 per annum.

What you’ll be doing as the Systems Optimisation Engineer

• Working closely with the leakage team and numerous other internal stakeholders, taking the lead in managing technical issues during unplanned emergency events and supporting business change initiatives.
• Guide the risk review process for emerging hydraulic system risks, devising smart contingency plans to mitigate the risk in the short term, while driving business cases for investment to be secured.
• Monitor, investigate and resolve low-pressure issues (DG2), complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems or emerging risks.
• Be the technical system operations lead on unplanned emergency events to mitigate against adverse effects to the customer, Interruptions to supply, water quality and brand image.
• Write and assess risk assessments for the work impacting the clean water hydraulic system, for example, the repair of leaks, the operation of assets on the network, production site outages and various other workstreams.
• Formulating operating strategies in conjunction with the water control centre and highlighting instances of non-compliance, balancing the drivers of leakage reduction and customer pressures, while maintaining a calm operation of the system.
• Evaluate and analyse operational information, understanding data integrity difficulties, to resolve complex problems. Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
• Carry out Out-of-hours coordinator responsibilities on a technical standby roster.

What should you bring to the role?

• Be a self-motivated individual who can immerse themselves into the team around them, you need to be very disciplined have the desire to learn from those around you and have a can-do attitude. This role can be demanding at times but very rewarding too.
• Ideally to have a degree in a suitable technical discipline like Engineering with industry experience.
• An in-depth knowledge of hydraulic principles.
• Strong communication and management skills are required when negotiating or liaising with different stakeholders in this role.
• Possess good analytical, problem-solving, negotiating skills and extreme willingness to learn and work hard to drive their career within Thames Water.
• Full driving licence and own transport are desirable, due to required attendance at meetings spread across various Thames Water offices.

What’s in it for you?

• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide.
• Cycle to work scheme, always on and up to £3,000 , save money, get fit and help protect the environment.
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.