Part time Administrator

Part time business support officer (Two 15 hour per week positions available)

Role: Temporary position due to run until December 2024. Depending on the needs and requirements of the business an extension past this date could be possible.
Pay rate: £12.18ph
Hours: Two positions available, both 15 hours per week: one on Tuesday & Thursday, and one on Thursday & Friday. September start.


Job Responsibilities:
Communicate with customers in a variety of ways as required (e.g., face-to-face, online, over the phone), providing clear information about how to access services.
Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary.
Accurately update information on relevant systems (e.g., Academy, Civica, Carefirst).
Handle and process customer requests, data, payments, etc. in a secure and confidential manner on a daily basis (e.g., financial transactions for chargeable services).
Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience, and best practice - supporting a continuous improvement ethos.
Undertake other duties appropriate to the grade of the post.

Accuracy of Work Metrics:
Work rate: Maintain a consistent and efficient pace in completing tasks.
Turnaround time: Ensure timely completion of tasks and responses to customer inquiries.
Customer satisfaction: Achieve high levels of customer satisfaction through effective service delivery.
Customer compliments: Track and report positive feedback from customers.
Justified complaints: Minimize the number of justified complaints by ensuring high-quality service.
Information systems kept up to date with accurate data input: Regularly update and maintain accurate records in relevant systems.

Essential Experience and Skills:
Experience of giving information and signposting customers in a tactful and professional manner face-to-face, over the phone, online, and in writing.
Experience of providing an effective and efficient business support service to customers.
Administrative experience with an understanding of office procedures.
Experience of prioritizing own workload to ensure deadlines are met.
Experience of maintaining documents, records, and data (e.g., financial records, customer records, or accounts).

Desirable Qualifications:
NVQ Level 2 or 3.
Customer care qualification/training.
Basic knowledge of relevant legislation, policies, and procedures.

Hybrid working considered.

To be considered for this role, please contact Pertemps Plymouth or simply click apply.
Please ensure your CV is up to date and fully describes your relevant experiences.
We look forward to hearing from you.