Senior Business Manager

As the Senior Business Manager, you’ll work across Asset, Operations & Capital Delivery (AO &CD), supporting the Chief Operating Officer and their Leadership team. You’ll also work closely with colleagues in other departments to maximise collaboration and jointly deliver our Turnaround Plan.

We are passionate about people, our Values and Behaviours. Serving customers is at the heart of the role, you will be supporting our strategic ambitions and initiatives working with high-profile stakeholders, board members and senior executives daily.

You will have an opportunity to see first-hand how our experienced senior leaders work to make our business a success, the challenges they face and how they balance priorities. You will be able to learn from our Executives about all aspects of our business as well as develop the skills required in a role at this level.

In this role, you’ll have an opportunity to gain real experience in how a senior lead team works and provide insight into key discussions and decision-making regarding the business, whilst taking ownership of a range of exciting projects. This position offers you a rare opportunity to gain a broad view of how we manage a successful, high-performing department and increase your understanding and network across Thames Water.

Please note this is a 12-month fixed-term contract.

What you’ll be doing as a Business Manager

• Work closely with the AO&CD Leadership Team to seek out, enable and align collaborative opportunities within the team and across the business with other departments.
• Take ownership of a range of high-profile activities for the AO&CD Lead team.
• Work on a wide range of activities, ranging from business performance reporting and putting in place the subsequent support to implement change, to longer-term strategic projects shaping the future of the business over the next 5 to 25 years.
• Maintain an up-to-date view of strategic priorities and critical deliverables including governance for the AO&CD Leadership Team and relevant Board or Executive committees.
• Reporting is key, collating data and providing insight for the Board and the Executive Team as well as proactively maintaining a document library to ensure that we have up-to-date and engaging content.
• Producing professional and engaging presentations/materials for internal and external audiences.
• Facilitating the running of the team; formulating effective agendas, managing priorities and making sure the next steps are clear and actions are completed.

What you should bring to the role

• Provide support in delivering long-term, multifaceted activities.
• Have the ability to build strong, working relationships, utilising your excellent communication and interpersonal skills.
• Analyse technical information and data, and present the findings to the Board, Executive Team and Stakeholders.
• Evaluate problems and identify solutions.
• Take ownership of your workload and prioritise tasks.
• Possess excellent written communication skills, including strong presentation skills.
• Demonstrate drive and tenacity and take a proactive approach to delivering change.
• Deliver exceptional results through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team.
• Have demonstrable experience using Microsoft packages.
• You will need to be discrete and maintain confidentiality as required, both during the role and after.

This is a demanding role that will require flexibility, and travel to our Thames Water sites.

What’s in it for you?

• Competitive salary up to £55,000 per annum depending on relevant experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Car Allowance.
• Annual Bonus.
• Private Medical Health Care.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties. 

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.