Technical Coordinator

We have an exciting opportunity for a Technical Coordinator to join the Service Delivery team at Thames Water.

As the Technical Coordinator you should be passionate about making a difference and will develop a deep understanding and appreciation of company and department objectives through your day-to-day activities.

What you’ll be doing as the Technical Coordinator: Reporting to the SMOC Technical Lead, the Technical Coordinator will be responsible for supporting the Technical Lead in the day-to-day proactive discovery of Operability initiatives, to drive smart meter read performance.

Key responsibilities include but are not limited to:

• Supporting the SMOC Technical Lead in day-to-day operations designed to improve overall smart meter operability/health performance.
• Using the tools at your disposal, you will support the existing SMOC team in uncovering areas of improvement as we undergo department-wide changes designed to improve performance.
• Participate in regular internal and external stakeholder engagements, reporting findings and sharing updates with the Technical Lead.
• Collaborating with existing members of the team and wider business to support the achievement of your goals.
• Concurrently delivering on several initiatives across various workstreams, you will hone in on your unique skillset to ensure that all work is delivered on time and to the highest possible standard.
• They are triaging inbound technical tickets, ensuring that faults are managed by relevant parties within SLA.

Base location: Hybrid - Worcester House, Langley SL3 6EY.

Working pattern or hours 36 hours per week Monday to Friday.

What you should bring to the role:

• We are looking for someone who will take ownership and see problems through until resolved. Be Collaborative and able to work across multi-disciplinary business areas to drive outcomes.
• Have Resilience with the ability to anticipate and deal with pressure, having the flexibility and staying power to support yourself and others.
• Exceptional Customer service to drive and support the business to be forward-thinking, ensuring that we anticipate customer needs in the changes we implement.
• Have proven strong Excel and data manipulation skills Excellent verbal and written communication skills.
• A high level of attention to detail and time management skills.
• Fully competent at using the appropriate Company IT systems and office software Reporting. (Create and maintain)

What’s in it for you?

• Competitive salary from £39,200 and up to £45,000 per annum depending on skills and experience per annum.
• Annual leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Access to lots of benefits to help you take care of your and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.