Adoptions Technical Coordinator

We have a unique 12-month fixed term contract as an Adoptions Technical Coordinator covering maternity to support our Clean and Waste Pre-Planning along with some support activities in the wider Sewer Adoptions team.

What you will being doing as the Adoptions Technical Coordinator:
Working as part of a dynamic team of engineers, managing a range of clean water and wastewater pre planning enquiries, analysing any requests for new housing developments to connect our clients to the water and waste network. You will take ownership and be the first point of contact for developers following their applications, as well as ensuring our assets are protected throughout process.

An important aspect of the role is to ensure that our Pre-Planning activities are managed effectively across the Pre-Planning process, and you will be responsible for ensuring that all regulatory and metric Service Level Agreements are met.

In addition, you will be working with Adoptions engineers by supporting the reviewing of CCTVs across the waste side of the Adoptions team.

Within the role you will be engaging with many stakeholders both internal and external. Stakeholders will include internal departments such as Asset Planners, Operations, Major Projects and others, whilst externally you will work with Local Planning Authorities, Environment Agencies, product manufacturers, major developers, global consultancies, small developers, contractors and customers.
Base Location Reading / Hybrid

Working Pattern or hours 36 hours per week.

 What you should bring to the role:

• It’s envisaged the appointed individual will hold A-Level qualifications and will have previous working experience in a similar position.
• You’ll be a strong communicator at all levels both written and verbal with competent IT skills, able to liaise and negotiate where applicable.
• With both WaterUK and DMeX as our team's key performance indicators, you will deliver the customer promise by exceeding expectations for the statutory timescales, by being an efficient and professional communicator, keeping the developer well-informed throughout the process and building strong relationships for improved customer satisfaction overall.
• You’ll be working to meet the legislation requirements for the role and will be fully up to date and knowledgeable on the most recent service level agreements and WaterUK metrics.

What’s in it for you?

• A competitive salary of £40,000 and up to £49,000 per annum depending on skills and experience
• This is a fixed term (hybrid) position reporting to our head office in Reading.
• You will receive full training on managing Pre-Planning and coaching on CCTV viewing along with technical understanding across both Clean and Waste activities to support your future development.
• Annual leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Access to lots of benefits to help you take care of your and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid