Customer Sampling Technician

As a Customer Sampling Technician, you’ll be at the heart of ensuring the high-quality drinking water Thames Water provides is up to standard. You'll be visiting customers in their homes, treatment works, and reservoirs to collect water samples for testing, helping us maintain the best water quality possible.

This is a key role where you’ll be a real ambassador for Thames Water, interacting directly with our customers and playing an essential part in their everyday lives. Every year, we carry out over 500,000 water quality tests to ensure your drinking water is safe, clean, and of the highest standard.

What you’ll be doing as a Customer Sampling Technician

• Participating in an out-of-hours rota, including working weekends (every 5th weekend).
• Travelling extensively to visit customers and sites across a wide geographical area, working alongside a dedicated team.
• Collecting and testing water samples, ensuring all sampling records and equipment are maintained to the highest standards.
• Investigating supply issues and customer concerns when necessary.

Base Location: Marlow.

Working hours: 7:30 to 3.35 pm, unless working standby.

What you should bring to the role

• Experience in driving and customer service, as you’ll be ‘cold calling’ on residential and commercial properties and spending time driving between locations.
• Confidence in approaching homes and businesses, building rapport with our customers.
• A solid understanding of planning efficient journeys and being a competent driver.
• Excellent organisational skills and the ability to work independently.
• Great attention to detail.
• A willingness to learn about the water industry and the processes involved.
• Basic computer literacy is important.
• A clean manual driving license is essential.

What’s in it for you?

• Competitive salary of £27,722 per annum with a clear progression scheme.
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• The wider benefits scheme includes our benefits hub, which is packed with offers and information to save money and support your well-being.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.