Capacity Planning Lead

Join us as a Capacity Planning Lead and take the lead in resource and capacity planning across our teams. You’ll collaborate with stakeholders, delivering data-driven insights and forecasts that enhance productivity, ensure top-notch customer service, and meet regulatory requirements.

If you have solid experience in capacity planning and enjoy working collaboratively in an analytical role where you can shape business decisions, this could be the perfect opportunity for you!

What you’ll be doing as a Capacity Planning Lead

• Helping drive a structured way of working within the team and across a group of key stakeholders.
• Forecasting and analysis.
• Shaping and driving business decision-making and strategy, directly influencing changes within our business to achieve this.
• Building and communicating the forecasting and capacity planning model at seasonal and short-term scales.
• Effectively engaging with field and office teams to ensure data is accurate and timely, and to ensure that the capacity planning model is being adhered to in order to drive operational excellence and achieve key business targets.
• Continuous improvement to the forecast model.
• Working as a product owner with the data & insight teams to develop improved reporting for capacity planning.

Base Location: Green Park, Reading, RG2 6AD. Hybrid work format  with the minimum  of one day in office every Tuesday.

Working hours: Monday to Friday 36 hours a week, start and finish time can be flexible but 10 to 3  has to be covered.

What you should bring to the role

• To be considered for this role, it is essential that you have worked in a similar role - focusing on business improvements led by data and be familiar with capacity planning levers and metrics.
• A degree or equivalent within an analytical field will be beneficial (e.g. Science, Maths, Geographical disciplines).
• Experience in an operational planning and scheduling background would be considered highly advantageous, giving a close understanding of the challenges your stakeholders may be faced with.
• You will have a wealth of analytical experience, making recommendations using data and managing and developing teams with strong analytical capabilities. You will be resilient in your approach and must be able to build credibility quickly.

What’s in it for you?

• Competitive salary from £43,200-£50,000 per annum depending on skills and experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.