Defect Management Coordinator

Are you someone who enjoys solving problems, staying organized, and working in a busy, team-focused environment? As a Defect Management Coordinator, your main responsibility will be to handle and resolve defect notifications for streetworks and reinstatements. You’ll be at the heart of ensuring these issues are investigated, processed, and resolved within set timelines. In this role, you’ll work closely with contractors, internal teams, and Highway Authorities, making a real difference by keeping everything running smoothly and safely. If you’re up for a fast-paced, rewarding role, this could be just the opportunity you’ve been looking for!

What you’ll be doing as a Defect Management Coordinator

• Answering and managing calls (it can get busy, so staying calm under pressure is key).
• Talking with stakeholders like contractors and Highway Authorities to ensure defects are resolved quickly and within the required timelines.
• Investigating reports, raising defect notifications, and keeping records up to date.
• Chasing outstanding issues and making sure everything is compliant with legislation.
• Supporting other teams and departments to deliver safe and effective solutions.

Base Location:  Clearwater Court, Reading. Hybrid Working with a  minimum of 1 day per week in the office.
Working hours:  Monday to Friday 36 hours per week

What you should bring to the role

• Customer service experience – it’s important for handling interactions effectively
• Great communication skills – you’ll be speaking to lots of different people
• The ability to stay calm and adapt in a busy environment
• A team-player attitude – we work better together
• A knack for solving problems and using your initiative
• Confidence on the phone – you’ll be chatting with various stakeholders daily

What’s in it for you?

• Competitive salary from £24,800 to  £29,000 per annum depending on skills and experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Find out more about our benefits and perks 

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, suppose you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations. In that case, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.