Leakage Detection Supervisor

We are looking for a Leakage Detection Supervisor to join Thames Water permanently.

This role plays a key part in supporting the day-to-day performance management of our leak detection partners, supervising the effective delivery of leakage targets in the field for the Thames Valley and home counties. 

This ever-changing and fast-paced role allows you to work in a business area that is high on the Thames Water agenda.

• You will be based out of one of our Depots in TV&HC regions - Kidlington, Reading, Swindon or Godalming.
• You will be expected to travel to a range of sites in your region regularly so a full UK driving license is required. 

What you will be doing as a Leakage Detection Supervisor?

Supervising the performance of the leakage detection teams and partners, you will be accountable for the following: 

• Manage the quality assurance, conducting regular site audits and desktop studies to ensure the quality of leakage detection work.
• Direct day-to-day supervision ensuring that targets and service level agreements are achieved within the specified time.
• Have a zero-compromise attitude to health and safety.
• Collating, producing, and analysing reports on leakage detection, identifying any trends and producing challenging yet achievable operational objections for the leakage detection teams.
• Travel around your designated region, liaising with the field-based teams.
• Recommend and, when required, implement efficiency improvements to outperform budget and delivery plan.
• Recommend and support changes to end-to-end processes to assist in effective and efficient delivery of repair performance.
• Support the contract performance manager to implement corrective action plans and supervise ad-hoc audits.
• Working closely with a range of stakeholders, you will also report on data, analyse trends, and ensure suitable objectives are actioned as a result.

What should you bring to the role?

• You will have demonstrable experience within the area of leakage detection as well as having worked within a performance supervisory role.
• You must be confident liaising with stakeholders across all levels of an organisation, so experience in this area is key.
• You will be analytical in your approach and must be confident in manipulating data to deliver efficiencies and continuous improvement. A proactive and efficient manner is essential as is the ability to always use your initiative.
• A resilient attitude and flexibility in an ever-changing environment are also crucial. This is a vital regulatory output which is high on the business agenda so experience within a similar role is fundamental.
• Due to the nature of the role, you will be travelling around your geographical region so a clean, full UK driving licence is required. 

What’s in it for you?

• Offering a salary up to £35,000 per annum depending on skills and experience.
• 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Access to many benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
• GymPass is a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide!
• Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment.
• WeCare, a variety of health a well-being services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get-fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.