Design Estimator

Temporary Role within Thames Water as a Design Estimator – Shape the Future of Essential Services!

Are you looking for a role where your work directly impacts communities for generations to come? Thames Water is seeking a Design Estimator to join our Developer Services team. In this vital role, you’ll help drive growth across the region by ensuring new customers can access life’s essential service – clean water.

Our Design team manages over 15,000 new connections each year, working with everyone from individual homeowners to major developers. Whether it’s designing new water connections, adopting infrastructure, or overseeing sewer works, you’ll play a key part in delivering safe, cost-effective solutions that keep our network flowing smoothly.
If you’re ready to take on a role that combines technical expertise, customer service, and collaboration, we’d love to hear from you!

What you will be doing as the Design Estimator

• Design & Estimate – Prepare accurate designs and quotes for new water connections, ensuring robust and efficient solutions.
• Customer-Centric Approach – Be the go-to expert for customer enquiries, providing clear and professional guidance while keeping them informed throughout their journey.
• Cross-Team Collaboration – Work closely with internal teams and external stakeholders to streamline the delivery of new connections while safeguarding Thames Water’s assets.
• Process Improvement – Identify and implement innovative ways to enhance processes and improve the customer experience.
• Regulatory Compliance – Ensure all work adheres to company policies, industry regulations, and key performance targets, maintaining the highest health and safety standards, including CDM (Construction Design & Management) regulations.

What you should bring to the role:

• We’re looking for someone with outstanding customer service skills, who can be flexible and positive to ever-changing customer and business needs. Strong communication skills are essential, as well as the ability to develop and maintain good working relationships to deliver exceptional customer service.
• Preferably educated to diploma/degree level (or equivalent) in engineering or other STEM discipline.
• You must be able to demonstrate strong written and verbal communication skills and the ability to build and maintain effective relationships. Previous experience of dealing with customer complaints, both written and verbal, is advantageous.
• The ideal candidate will have the ability to learn quickly and build knowledge of company processes and policies. Attention to detail will be vital, as you’ll be responsible for ensuring that all work is correct and compliant.
• You’ll have exceptional organisation ability and good problem-solving skills. You’ll be a team player who’s able to work in a pressurised environment and meet demanding targets. You must be IT literate and understand internal systems and processes. Knowledge of water network operational processes is desirable but not essential.
• Applicants with experience of HSE in construction and/or CDM will be viewed favourably.

What’s in it for you?

• Hourly Pay rate: £16.02
• Location: Hybrid - Clearwater Court - RG1 8DB  2 days in the office/3 days working from home.
• Length of assignment: 26 weeks
• Required Start date: 14.04.2025
• Hours: 36 hours per week Monday to Friday 9.00 am - 5.00 pm

Please note you will be on assignment at Thames Water via Pertemps 

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
 
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
 
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

 We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

 Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process 
 Find out more about working at Thames Water.

 When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

 Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.