Shift Team Manager

We are seeking a Shift Team Manager with proven people skills and a process background. 

You must be able to create and execute a people strategy, be adept at following HR policy and be able to create an engaging environment that drives improved performance.

Your approach will improve team engagement overall and will ensure the continued development of individuals, whether through their upskilling or taking on additional responsibilities.

• 36 hours per week Monday – Friday.
• Coppermills (WTW) - E17 7HE.

What you will be doing as a Shift Team Manager

• You will be responsible for the Shift team on site and all activities the team carry out. Including direct people performance management and coaching.
• Direct line management of 19 process controllers to ensure the team have the right competence to carry out their daily roles.
• Ensuring the site remains compliant with several regulatory outputs. Including Water Quality compliance, responsible for Health and Safety related to the operation of the site.
• Liaison with key internal and external stakeholders at all levels. Supporting and facilitating other teams responsible for delivering service to our customers.
• Carry out routine meetings with the team, both on a collective and a 1-2-1 basis. You will tailor content so that is it appropriate for the purpose and improve team engagement and development.
• You will make sure that technicians’ time is used effectively, and that they are utilised well concerning their skills. You will also ensure that coaching and training is given.
• Establish a health and safety culture by enabling your team to address hazards proactively before they manifest as near misses. You will ensure that health and safety are managed collaboratively, with technician direction and input valued and actioned.
• Manage budget, consumables and office supplies within your budget.
• You will also work with your colleagues to ensure effective means for managing critical spares for all assets on site.
• Ensure the team comply with all regulatory requirements to keep the drinking water safe leaving the site.

What should you bring to the role?

• Knowledge and experience working in a clean water treatment process environment.
• Demonstrable management experience with front-line operational teams in a similar environment.
• You will have excellent communication and interpersonal skills, alongside excellent organisational skills, a keen eye for detail and a demonstrable ability of managing and prioritising a heavy workload under pressure.
• You will be confident in your ability to present key findings and liaise with managers of all levels.
• Experience in stakeholder management.
• Strong logistical skills, and experience in using Office 365.
• A strong background in process management with excellent skills in operations, finance, and H&S.
• Due to the nature of the role, a valid, UK driving licence is required.

What’s in it for you?

• Offering a salary up to £47,000 per annum depending on skills and experience.
• 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
• GymPass is a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide!
• Cycle to work scheme, always on and up to £3,000 save money, get fit and help protect the environment.
• WeCare, a variety of health and well-being services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get-fit programmes and access to a nutritionist.
•  Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.