Delivery Manager

We have an exciting opportunity for the right candidate to join Thames Water on a 13 - 18 month Fixed Term Contract as a Delivery Manager within the Complaints Turnaround Programme, you will work with the organisation to identify & define opportunities for improvement and deliver change successfully to people, and be a problem solver.  Someone who has a great deal of tenacity and loves to work in a fast-paced environment.

What you will be doing as the Delivery Manager:
You’ll get the opportunity to work closely with agile product teams to ensure that technical solutions meet the business needs and that thorough testing takes place mitigating any adverse impact on our customers, or business performance. You’ll also work closely with the business delivering smaller changes at pace.

Base Location: This is a hybrid role based in Swindon – Occasional travel to other sites for meetings.
Working Hours: 36 hours per week.

Duties to include but not limited to:

• You will be hands-on, with end-to-end ownership & delivery of assigned initiatives.
• Development of initiatives through a customer-centred approach, business analysis and business case creation.
• Structured approach to delivery inc. strong planning skills.
• Tenacity to ensure delivery of initiatives.
• Able to effectively engage and collaborate with multiple stakeholder groups and build trusted relationships.
• Adept at influencing stakeholders and managing relationships effectively. Build strong relationships and communicate clearly and consistently with stakeholders, to gain buy-in for initiatives.
• Ability to prioritise your workload based on business needs and value.
• Promote the solution of initiatives: Listen to end users interpret what they say, and ensure requirements are clearly defined and prioritised.
• Provide the Delivery Team with problem statements and work with the team to create the most suitable solution to the problem and that the end product meets the business needs.
• Demonstrate progress by measuring the business value created.

 What you should bring to the role:

• We are looking for someone with great Stakeholder Management skills across all levels, taking a customer-centred approach, working closely with business areas on the business issue, and guiding and positively challenging preconceptions.
• Energetic throughout the entire project life cycle from Solutioning (Definition & Design) through to project closure.
• Ability to elicit requirements using interviews, analysis, requirements sessions, use cases, scenarios, tasks, and workflow analysis.
• Experience in continuous improvement delivery and experience in delivering in cross-functional teams.
• Ability to rapidly understand the business needs and environments, future trends, opportunities, and constraints in any business domain.
• A self-starter with an inquisitive mind and a good problem solver someone with a great deal of tenacity who loves to work in a fast-paced environment.

We would be particularly interested in candidates with:
A solid foundation in using Excel and PowerPoint.
Presentation skills: Able to present complex analysis in a simple way that allows strategic decisions to be made.

What’s in it for you

• A starting salary of £44,080 and up to £60,000 per annum depending on skills and experience 
• Annual Leave - Grade B – 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
The real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.

We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid