Customer Planner

As a Customer Planner, you'll play a crucial role in ensuring our field engineers have everything they need to deliver the best possible service. From scheduling and planning work to keeping customers informed and problem-solving in real-time, you’ll be at the heart of operational success. Every decision you make puts the customer first, ensuring we deliver the right fix the first time. If you thrive in a fast-paced, problem-solving environment and love making a real impact, this is the role for you!

What you’ll be doing as a Customer Planner

• Schedule and allocate jobs efficiently, ensuring engineers have the right skills and information for a first-time fix.
• Act as the key contact for work allocation, escalating issues and ensuring timely resolutions to minimise customer impact.
• Keep customers informed at every stage, handle queries and complaints professionally, and ensure a seamless experience.
• Work closely with field teams, contractors, and internal teams to drive efficiency and resolve issues quickly.
• Follow documented procedures, maintain high safety standards, and identify opportunities for continuous improvement.

What you should bring to the role 

• Customer service experience is essential.
• A background in data analytics, planning, or coordination would be beneficial.
• Excellent verbal and written communication skills to confidently interact with colleagues, customers, and stakeholders.
• Ownership and accountability to take responsibility for work requirements and ensure tasks are completed efficiently.
• Confidence in using Excel.

What’s in it for you? 

Develop valuable skills in planning, coordination, and customer service while working with a supportive team. With opportunities to learn, this role can be a great step forward in your career. 

• Hourly Pay rate: £15.24 per hour
• Expenses: Excluded
• Location: Slough SL1 4AY
• Length of assignment: 26 weeks
• Hours: 28.8
• Working days: Friday to Monday
• Please note you will be on assignment at Thames Water via Pertemps

Who are we? 

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. 
 

Water is life’s great leveller. Every living thing needs it every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. 

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? 

Working at Thames Water 

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. 

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. 

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. 

Find out more about working at Thames Water. 

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. 

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.